TLD Blogs

TLDialer Changes and Updates TLDialer 2.0 We did a bit of an OVERHAUL on our TLDialer Apps system, which allow us to connect directly into the internals of the dialer and modify behavior and allows us to do things like State Routing. We now have a fully dynamic system, that follows our own patterns and […]

TLD & TLDialer Automated & Self-Serve Whitelist This is a big one, we have been looking to creating a solution to this problem for a while, and it is finally done! Enjoy the fruits of my sleepless nights! The “Access” panel has been re-written. We changed the External IP Whitelist Users into a Multi-checkbox so […]

Explore Beta We have added Links to Explore section on the top menu next to Customers. This will allow you to play with the Explore Section. Changes WILL Happen in this section we have a lot planned for it, the goal is for these sections to replace “Leads” and “Policies”. TLDialer – Multi-Tab / Window […]

TLDialer When an agent loads a TLDialer Lead via a Live Call, whether Manual, Inbound or AutoDial we now remove any leads from the hopper with that Dialer / Lead ID. We also do this again just in case when the agent Dispositions the lead. We can now have a Filter Phone Group set for […]

TLDialer TLDialer Live Agents now shows who the Call is in Queue for when it is agent_only ( Agent Direct ) Added New Relationship between vicidial_auto_calls agent_only field and user table. NANA – No Agent No Answer Now Supports Transferring after Expiration alongside Busy and Hangup. This allows the phone to “Ring” when an agent […]

7.0 is coming along full force. The remaining issues with the Schemas and Database methods have been ironed out and we should be ready to launch the explore section shortly once a bit of interface work is done. If you love TLD Please, please please give us a kind Review on G2 Crowd here! We […]

Wednesday we Soft Launched TLD 7.0. This was a Significant Update and Rewrite of some of our core backend processes which will allow for further and faster development in the future. Some of the new features are still hidden since they are still being tested, like the new Explore Section which will replace the Leads […]

TrustedForm Integration We now have a more solid integration with TrustedForm beyond just storing the certificate in a tracking field. You can now automatically claim TrustedForm certificates within TLD. Please Note: TrustedForm integration does NOT reject leads. TrustedForm API Key can be added under Settings -> Options -> Integrations Each Vendor has it’s own TrustedForm […]

3 New Dialer Statuses The TLDialer Status Button now has three new Statuses, that will hopefully help troubleshoot connectivity issues some are experiencing with shoddy internet. Please let us know As soon as possible if you see any of these 3 statuses. 1. Timeout If Vicidial Disconnects from the SIP Session (Hangs Up), you will […]

Custom Minute and Cascading List Resets for TLDialer & Admin123 Billing Integration! Admin123 Integration We are happy to announce our Admin123 Integration is live and now working! Please contact us if you have a product that is sold through Admin123 that you would like TLDCRM to Submit for Billing! The system supports many dynamic options […]