SIP 603 Blocked Calls: What Health Insurance Call Centers Need to Know About the FCC’s New 603+ Standard Published: March 2026 Your agents are dialing. The calls aren’t connecting. And nobody knows why. Sound familiar? If your team is running outbound call campaigns, there’s a good chance SIP 603 blocked calls are quietly eating into […]
How to Optimize Your Seat Count Management Is Your CRM Bill Haunting You? Did you know your agency might be paying for CRM and Dialer seats that are just sitting there, collecting dust? It’s a common leak in agency overhead, but the good news is that it’s entirely within your control. Here is everything you […]
Outbound Dialing in 2025: Why Reputation, Ratios, and Resources Matter Outbound dialing without the right infrastructure is no longer just inefficient—it’s a near guarantee that your contact rates will collapse before campaigns even begin. With rising telecom costs, stricter carrier oversight, and the importance of number reputation, businesses can’t afford to treat dialing as “business […]
An availability ping update is critical whenever a vendor switches between ingroup routing and state routing. Without this adjustment, the system checks the wrong filter, making vendors appear unavailable, skewing performance stats, and disrupting call flow across the platform. Two Types of Routing Ingroup routingUses parameters to confirm availability within a defined call group. State […]
Why Understanding the Difference is Key for Your Call Center In the fast-paced world of insurance call centers, efficiency is key – but so is playing by the rules. Two crucial tools often confused are the Block List and the Internal Do Not Call (DNC) List. Understanding their differences and managing them effectively isn’t just […]
Unlock Smarter Spending for Insurance Agencies: Deep Dive into TLDCRM’s Advanced Inbound Pricing (AIP) Module In the competitive world of insurance, every qualified lead and marketing dollar counts. Therefore, insurance agencies and brokers using TLDCRM need strong ROI. Ultimately, that means attracting inbound insurance leads and also managing their acquisition cost. Consequently, TLDCRM’s Advanced […]
TLDCRM Cybersecurity and Compliance: Secure Your Data with Role-Based Access In today’s data-driven world, TLDCRM cybersecurity and compliance aren’t just optional—they’re essential. Businesses must protect client information while meeting strict standards like SOC 2, HIPAA, and CMS. At TLDCRM, we help you stay ahead of evolving threats with built-in security tools that support your compliance […]
Understanding FCC’s “Reasonable Means” Rule for SMS Opt-Outs: Are You Prepared? Maintaining TCPA SMS opt-out compliance is becoming more complex due to the FCC’s updated interpretation of what constitutes a “reasonable means” to stop unwanted text communications. As businesses rely more on SMS for outreach, understanding and honoring these opt-out requests is critical—not just for […]
Introducing the New Vendor Call Log API: More Control, Deeper Insights for Our Valued Partners At TLD, we are relentlessly committed to enhancing our reporting capabilities and overall system functionality. We understand that accurate, accessible, and real-time data is critical for your success, and it’s our mission to equip you with the best tools […]
Share Contact Instantly: TLD’s New vCard SMS Feature Streamline communication and boost professionalism with TLD’s innovative vCard sharing directly via SMS! In the fast-paced world of health and life insurance, making a memorable connection is key. Therefore, our latest feature empowers your team to seamlessly share comprehensive contact information with customers, directly through our integrated […]
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