An insurance agency’s communication workflow is only as strong as the systems that support it. When agents bounce between tools just to make calls, log activity, or update client information, efficiency drops and errors rise. This is where an integrated dialer, like TLDialer within the TLD CRM ecosystem, stands apart. Built directly into the CRM […]
The Telephony Network as a Multi-Leg Relay Race by Alexander Conroy Understanding why certain call information, like the presence of a third party, is invisible to a downstream carrier requires viewing the telephone network as a high-stakes, multi-leg relay race.In this model, each carrier, platform, or even an internal enterprise phone system represents a runner […]
The Looming Health Care Cliff: Will Obamacare Subsidies Be Saved, or Replaced? For more than a decade, the Affordable Care Act (ACA), often called Obamacare, has been a pillar of the American health care system—and a constant flashpoint in Washington. Today, the debate over the law is focused on two interconnected battles: the immediate need […]
The ACA Tax Credit Fight and Rising Health Costs: What Insurance Agencies Need to Know The debate over ACA tax credits and rising health costs is reshaping the landscape for health insurance agencies and brokers. New national polling shows strong public support for extending Affordable Care Act marketplace tax credits, while congressional leaders are warning […]
FCC TCPA STOP Rule Update 2025: What Businesses Need to Know We’ve all gotten those unwanted marketing texts — and the one word we use to make them stop is “STOP.” Under the Telephone Consumer Protection Act (TCPA), that simple command has been a core consumer right for years. Now, the Federal Communications Commission (FCC) […]
ACA Marketplace Premium Increases 2026 — Why They Matter The ACA Marketplace Premium Increases 2026 are shaping up to be one of the most significant cost shifts in Affordable Care Act history. Without congressional action to extend current subsidies, ACA marketplace premiums could more than double next year. According to Scripps News and the Associated […]
What Every Business Marketing to Texas Needs to Know as of September 1, 2025 If your business markets to consumers in Texas—by phone, text, or multimedia message—big changes are coming. On September 1, 2025, Texas Senate Bill 140 (SB 140) took effect. This new law updates telemarketing rules and expands compliance requirements for any company […]
Open enrollment under the Affordable Care Act (ACA) officially opened on Saturday, but it has begun against a backdrop of policy uncertainty: Congress has not yet acted to extend the enhanced subsidies that currently help millions afford their coverage. Healthcare Dive These expanded premium tax credits—first introduced under the American Rescue Plan Act and later […]
TCPA & Text Messaging: A Wake-Up Call for Insurance Agencies Insurance agencies and brokers increasingly rely on SMS communication for reminders, lead follow-ups, and renewals. However, a recent federal court ruling has renewed focus on TCPA text message compliance for insurance agencies, confirming that text messages may fall under the Telephone Consumer Protection Act (TCPA) […]
Navigating Open Enrollment During the Government Shutdown As the 2025 Open Enrollment Period (OEP) approaches, the federal government shutdown has raised new questions for insurance agents, brokers, and agencies across the country. While enrollment will move forward as scheduled, the situation adds uncertainty around subsidies, premiums, and consumer expectations. This post breaks down the current […]
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