What a Good Call Flow Looks Like in a Modern Insurance Agency Phone conversations remain one of the most important touchpoints in insurance sales. While channels and tools have expanded, calls are still where trust is built, questions are answered, and decisions are made. A strong call flow ensures those conversations happen at the right […]
Preparing Your Agency for Peak Enrollment Periods: Using Better Systems and Real-Time Insights Peak enrollment periods test every part of an insurance agency’s operation. Lead volume increases, response time expectations tighten, and small inefficiencies quickly become major obstacles. Agencies that prepare well move through these seasons with control and confidence. Those who do not often […]
Operational Security for Insurance Agencies: Why Cloud Architecture Protects Your Data Insurance agencies manage some of the most sensitive information in business. Personal details, financial data, health information, and compliance records all live inside agency systems. Protecting that data is not only a legal responsibility but a trust obligation to clients, carriers, and agents alike. […]
Understanding Insurance Sales Cycles: How Agencies Can Shorten Theirs with Better Systems In insurance sales, time is one of the most critical variables. The longer a lead sits untouched, the less likely it is to convert. Extended sales cycles create more follow-up work, reduce close rates, and put pressure on agents to manage growing pipelines. […]
UnitedHealth Group’s 2026 ACA Rebate: What It Really Means for Consumers and the Industry UnitedHealth Group (UHG) made waves ahead of congressional hearings on health care affordability by announcing it would return any profits earned from its Affordable Care Act (ACA) plans in 2026 back to consumers. The pledge, delivered through prepared testimony from CEO […]
Part 3: The System — Scaling Performance with the Right Tools Cross-Functional Collaboration in Performance Management In today’s finance and insurance industries, cross-functional collaboration is a cornerstone of effective performance management. When sales, marketing, and customer service teams work together, insurance agencies gain a comprehensive understanding of client needs and preferences, leading to more personalized […]
Part 2: The How – Turning Metrics into Action Visual Metrics and Key Performance Indicators Create Immediate Clarity Visual metrics turn raw data into insight. Business Intelligence (BI) software and predictive analytics help visualize complex data and provide real-time insights, making it easier for leaders to understand performance immediately. Dashboards and charts allow leaders to […]
Part 1: Insurance Agent Performance Management Insurance Agent Performance Management: How Data Strengthens Teams Strong insurance agencies are built on strong teams. While experience, motivation, and training all play an important role, sustainable performance comes from clarity. Leaders need to understand how agents are working, where they excel, and where support is needed. Agents need […]
February 2026 Restricted Call Dates For insurance agencies and brokers, outbound calling remains a critical channel for lead follow-up, policy reviews, renewals, and cross-sell opportunities. It’s important to remember that not all days are equal when it comes to compliance. February 2026 Restricted Calling Dates (U.S. Only) February 16, 2026 – President’s Day Alabama Louisiana* […]
Why Productivity Metrics Are Becoming Essential for Insurance Agencies Running an insurance agency without clear productivity metrics is like managing blind spots. Activity is happening, leads are coming in, and agents are working, but without reliable data, it is difficult to understand what is actually driving results. Productivity tracking is no longer just for large […]