Stay Compliant with November 2025 Calling Restrictions Maintaining TCPA and DNC compliance is essential for protecting your business and preserving customer trust. Certain holidays restrict or limit outbound calling activity at the state level.Below is a list of restricted call dates for November 2025 to help you plan compliant outreach. November 2025 Restricted Call Dates […]
TCPA & Text Messaging: A Wake-Up Call for Insurance Agencies Insurance agencies and brokers increasingly rely on SMS communication for reminders, lead follow-ups, and renewals. However, a recent federal court ruling has renewed focus on TCPA text message compliance for insurance agencies, confirming that text messages may fall under the Telephone Consumer Protection Act (TCPA) […]
Status Filters Added “Not” Support to Lead Statuses and Policy Statuses which works the way that Custom Lead Fields and Custom Policy Fields work so you can exclude by things like User, User Group or Agency. This was a long standing request. User Permissions now respect Active / Inactive User Groups. Inactive groups will not […]
Navigating Open Enrollment During the Government Shutdown As the 2025 Open Enrollment Period (OEP) approaches, the federal government shutdown has raised new questions for insurance agents, brokers, and agencies across the country. While enrollment will move forward as scheduled, the situation adds uncertainty around subsidies, premiums, and consumer expectations. This post breaks down the current […]
AEP 2025: Why Your CRM Alone Won’t Win the Season — And How TLD Gives You the Edge Every October through December, Medicare’s Annual Enrollment Period (AEP) becomes the busiest time of the year for insurance professionals. It’s often called “the Super Bowl of our industry” for good reason: the opportunities are massive, the competition […]
Outbound Dialing in 2025: Why Reputation, Ratios, and Resources Matter Outbound dialing without the right infrastructure is no longer just inefficient—it’s a near guarantee that your contact rates will collapse before campaigns even begin. With rising telecom costs, stricter carrier oversight, and the importance of number reputation, businesses can’t afford to treat dialing as “business […]
October 2025 Restricted Call Dates Staying compliant with calling regulations is key to protecting your business and maintaining customer trust. Below are the restricted call dates for October 2025 that may affect your outreach. October Restricted Call Dates October 13, 2025 – Columbus Day Alabama (also Fraternal Day and American Indian Heritage Day) Nebraska* Pennsylvania […]
Patch 10.5.0 TLDSIP – WebRTC Updates We’ve taken a pass at the core WebRTC Module for TLDCRM and have made some changes to hopefully overcome some edge-case connection issues experienced with Spectrum Routers, and T-Mobile Home Internet. We were able to test and successful connect on our own Sample T-Mobile Home Internet router successfully with […]
Vendor Ping API – Ping Concurrency Limits We’ve added a new parameter to the Vendor Ping API: max=x, and mas=x These values Define how many ACCEPTED Pings you want to accept within an X Time Frame Window. So for example if you have MAX set to 1 and MAS set to 5 If a Vendor […]
IFG API Integration We have implemented a standardized version of the IFG Suppression Ping that works in the following areas if configured: Block Script &ifg=true Public Dialer Ready API &ifg=true Vendor API via Configuration Settings under Scrub Numbers ADG This API rejects pings and calls if found on their global list. See Settings → Integrations […]
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