Back in April the FCC adopted new rules updating the Telephone Consumer Protection Act’s (“TCPA”) requirements regarding a consumer’s ability to revoke consent to receive calls and messages. While the TCPA currently restricts sending messages without prior consent, this ruling seeks to further clarify the ways consumers can revoke consent, require organizations to honor the […]
We’re thrilled to announce that TLD is committed to elevating our security and data protection standards. To underscore this dedication, we’re undergoing a SOC 2 Type 1 audit. Given the increasing importance of SOC compliance for businesses handling customer data, this rigorous examination will validate TLDs adherence to the highest industry benchmarks for security, availability, […]
CMS has implemented stringent new guidelines to combat a surge in unauthorized consumer enrollment changes by agents and brokers. While these measures aim to protect consumers, they also create an opportunity for increased phishing attempts when obtaining consumer consent. To safeguard consumer information and enhance trust, TLD offers essential tips for effective communication and security […]
Reaching out to customer support can be a daunting task. Whether you are a seasoned user or totally new, navigating through an unfamiliar system or encountering tricky issues can be frustrating. But fear not! Here at Total Lead Domination, we want to empower you to get the most out of our support channels. In this […]
You may have noticed that more messages than usual have been getting blocked in TLMessenger. This is happening due to some policy changes with 10DLC that is targeting brokers and sales agents in all industries. While these changes are frustrating, our team is working hard to help you navigate through them. What is 10DLC and […]
General Timeline: Sunday ~3AM -6AM PST – Level 3 / CenturyLink goes down. Cloudflare is affected taking down major services and websites globally. All traffic to Level 3 returns 500 error codes (Missing or Invalid Routes). Sunday ~6AM PST – Cloudflare reroutes traffic around CenturyLink, some services are still affected particularly those on or near […]
Our Integrated Vici solution is ready to go live, and is available for Beta testing to any of our users using our Vici solution. It should be seamless and require no setup on your end, just shoot us an email if you would like to try it out. TLDCRM can now control VICIDIAL instances that […]
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