SMS Double Opt In SMS Double Opt in is now Available even when not fully configured. The button should now show on the TLMessenger Window. We have created Default Opt In Request, Opt In Confirmation, Opt Out Confirm, and SMS Help that are Compliant with 10DLC and uses the recommended Limited Character length. If you […]
OnScriptAI You can now Mass Send Call Recordings from Explore -> Calls to OnScriptAI for Processing. You can override the Detected API Key if you don’t want to use the Auto Detected Key for the Ingroup or Campaign When you send it will queue the process to send and send you a Notification in the […]
Phishing Attacks on the Rise: Older Adults at Risk Phishing attacks, a type of social engineering technique designed to trick individuals into revealing sensitive information, are becoming increasingly sophisticated and widespread. Unfortunately, older adults are often targeted by these scams due to their perceived vulnerability and trust in authority figures. The Importance of Personalization and […]
The Campaign Registry – 10DLC Due to difficulties Registering 10DLC SMS Traffic with our Telco, and the aggressive nature that T-Mobile in particular has been with Companies that are Brokerages, TLDCRM has become a CSP (Campaign Service Provider) with TCR ( The Campaign Registry ). This patch is our First Rendition toward the effort and […]
We’re thrilled to announce that we’ve successfully completed our SOC 2 Type 1 assessment. This significant accomplishment underscores our unwavering commitment to safeguarding your data and maintaining the highest standards of security. As we continue our journey towards SOC 2 Type 2 certification, we’re dedicated to providing the most robust data protection measures in the industry
This was considered a Major Patch deserving of the 10.0 Version Number because we finally migrated our entire TLDCRM System from AWS EC2 to AWS ECS Fargate. We also heavily modified the Login System to Support SAML SSO (Single Sign On) as well as more robust Login Logs and Session Management. AWS ECS Migration – […]
My name is Coreen, and I’m the Head of Governance, Risk, and Compliance (GRC) at TLD. As we approach October, Cybersecurity Awareness Month, I want to emphasize the importance of digital security and the steps we’re taking to protect your data. In today’s increasingly digital world, protecting our personal information and online activities has become […]
Esign Fixed an issue where custom Signature Expiration and Signed Download Expiration were always using the defaults and not respecting the Template Overrides. Minor Updates and Fixes Added ability to do Sync Live Agent Ingroups from Single Edit User Section. Added Ability to change Contact, Dependents, Notes Tab Labels on Contact form (Policies was already […]
The FCC Draws a Line In a significant ruling released on February 8, 2024, the Federal Communications Commission (FCC) clarified that telemarketing and other calls made to consumers using artificial intelligence (AI) technologies are subject to the restrictions outlined in the Telephone Consumer Protection Act (TCPA). This means that such calls are unlawful unless the […]
SMS Notification Change If a Lead has never had an outbound Text Sent, and they Text Inbound, it will now prefer the Owner of the SMS Number to send the Notification to since there was no prior agent talking to them instead of using the Lead Owner. The Owner of the SMS Number is determined […]
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