The Campaign Registry – 10DLC Due to difficulties Registering 10DLC SMS Traffic with our Telco, and the aggressive nature that T-Mobile in particular has been with Companies that are Brokerages, TLDCRM has become a CSP (Campaign Service Provider) with TCR ( The Campaign Registry ). This patch is our First Rendition toward the effort and […]
We’re thrilled to announce that we’ve successfully completed our SOC 2 Type 1 assessment. This significant accomplishment underscores our unwavering commitment to safeguarding your data and maintaining the highest standards of security. As we continue our journey towards SOC 2 Type 2 certification, we’re dedicated to providing the most robust data protection measures in the industry
This was considered a Major Patch deserving of the 10.0 Version Number because we finally migrated our entire TLDCRM System from AWS EC2 to AWS ECS Fargate. We also heavily modified the Login System to Support SAML SSO (Single Sign On) as well as more robust Login Logs and Session Management. AWS ECS Migration – […]
My name is Coreen, and I’m the Head of Governance, Risk, and Compliance (GRC) at TLD. As we approach October, Cybersecurity Awareness Month, I want to emphasize the importance of digital security and the steps we’re taking to protect your data. In today’s increasingly digital world, protecting our personal information and online activities has become […]
Esign Fixed an issue where custom Signature Expiration and Signed Download Expiration were always using the defaults and not respecting the Template Overrides. Minor Updates and Fixes Added ability to do Sync Live Agent Ingroups from Single Edit User Section. Added Ability to change Contact, Dependents, Notes Tab Labels on Contact form (Policies was already […]
The FCC Draws a Line In a significant ruling released on February 8, 2024, the Federal Communications Commission (FCC) clarified that telemarketing and other calls made to consumers using artificial intelligence (AI) technologies are subject to the restrictions outlined in the Telephone Consumer Protection Act (TCPA). This means that such calls are unlawful unless the […]
SMS Notification Change If a Lead has never had an outbound Text Sent, and they Text Inbound, it will now prefer the Owner of the SMS Number to send the Notification to since there was no prior agent talking to them instead of using the Lead Owner. The Owner of the SMS Number is determined […]
ADG (ActiveDupe Guard) Changes Due to the recent Changes initiated by CMS related to NPN Locks and the Theft of Policies from Malicious Agencies, we have revised our stance on the Purpose and Use-case for the ADG. We are now allowing for Ping Level and DID Level Blocks via ADG Detection whereas before this was […]
It’s finally here. Sendgrid has now been fully implemented on all Triggers and function for TLDCRM ( Except for the Mailer Campaigns, that is for later ). For Context: TLDCRM Always had a mailer function, but we had originally implemented via Amazon SES (Simple Email Service). The problem with Amazon SES, is that it uses […]
Some minor updates this patch and some QoL (Quality of Life) for TLDialer Campaigns. TLDialer Campaigns Added Mass Edit Campaigns Multi-Checkbox Fields can be added / removed / replaced / dropped for simplicty. Pay attention to the Label headers! Integrations & TLDialer Passthrough Triggers Integrations that require TLDialer Passthrough now have a Button on them […]
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