CMS Electronic Claims Rule: What Health Insurance Agencies Must Know Published: March 2026 The CMS electronic claims rule is now final — and it’s one of the biggest administrative changes to hit the health insurance industry in decades. On March 20, 2026, the Centers for Medicare & Medicaid Services (CMS) officially mandated the phase-out of […]
UnitedHealth Group’s 2026 ACA Rebate: What It Really Means for Consumers and the Industry UnitedHealth Group (UHG) made waves ahead of congressional hearings on health care affordability by announcing it would return any profits earned from its Affordable Care Act (ACA) plans in 2026 back to consumers. The pledge, delivered through prepared testimony from CEO […]
Reducing Data Errors with Structured Workflows Data forms the foundation of every insurance agency’s operation. Leads, client records, enrollments, compliance documentation, and agent activity all depend on accurate, consistent information. When data becomes incomplete or incorrect, the impact is immediate. Productivity slows, reporting loses reliability, and teams lose confidence in the systems they rely on. […]
Building a Modern Insurance Agency With Technology That Fits the Way You Work Modern insurance agencies are under constant pressure to do more with less. More leads, more compliance requirements, more channels, and higher expectations from consumers, all while managing teams that work in different ways and at different speeds. In this environment, technology is […]
January 2026 Restricted Call Dates: What Insurance Agencies and Brokers Need to Know For insurance agencies and brokers, outbound calling remains a critical channel for lead follow-up, policy reviews, renewals, and cross-sell opportunities. But as 2026 begins, it’s important to remember that not all days are equal when it comes to compliance. Several U.S. states […]
The Real Cost of Disorganization in an Insurance Agency 1. Introduction: Disorganization Isn’t Just an Inconvenience, It’s a Cost Center Across the insurance industry, many agencies operate with more complexity than clarity. Lead lists live in spreadsheets. Notes sit in emails. Calls are stored in separate systems. And every missing data point creates uncertainty. Disorganization […]
The Telephony Network as a Multi-Leg Relay Race by Alexander Conroy Understanding why certain call information, like the presence of a third party, is invisible to a downstream carrier requires viewing the telephone network as a high-stakes, multi-leg relay race.In this model, each carrier, platform, or even an internal enterprise phone system represents a runner […]
The Looming Health Care Cliff: Will Obamacare Subsidies Be Saved, or Replaced? For more than a decade, the Affordable Care Act (ACA), often called Obamacare, has been a pillar of the American health care system—and a constant flashpoint in Washington. Today, the debate over the law is focused on two interconnected battles: the immediate need […]
The ACA Tax Credit Fight and Rising Health Costs: What Insurance Agencies Need to Know The debate over ACA tax credits and rising health costs is reshaping the landscape for health insurance agencies and brokers. New national polling shows strong public support for extending Affordable Care Act marketplace tax credits, while congressional leaders are warning […]
ACA Marketplace Premium Increases 2026 — Why They Matter The ACA Marketplace Premium Increases 2026 are shaping up to be one of the most significant cost shifts in Affordable Care Act history. Without congressional action to extend current subsidies, ACA marketplace premiums could more than double next year. According to Scripps News and the Associated […]
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