Don’t Get Blocked: Understanding 10DLC for Text Messaging in 2025 Want to leverage the power of TLMessanger (TLM) for your business? Hold on, because new regulations are in play! The Federal Communications Commission (FCC) enforces the Telephone Consumer Protection Act (TCPA), which restricts how businesses can contact consumers via phone calls and text messages. This […]
TLDialer – Queryless Ping Third Party Vendors are consuming our Dialer Ready API ( Agent Availbility Ping ) at alarming rates. We are seing massive spikes especially around 11 – 2 PM EST as well as around 4 – 6 PM EST. Alot of this has to do with inefficiencies in RTB ( Real-Time Bidding […]
Fields Egress API /api/egress/fields Added /api/egress/fields which gives you a directory of all internal system and account custom / customized fields allowed to be pulled via the API that often only can be seen as joined / imported column data via other tables. Example Fields Lead Status (status) Policy Status (policy_status) etc. /api/egress/field/{field_name} This will […]
The Telephone Consumer Protection Act (TCPA) is a federal law that restricts certain types of phone calls, including those made with an automatic telephone dialing system or an artificial or prerecorded voice. Starting January 27, 2025, the Federal Communications Commission (FCC) issued a Declaratory Ruling and Order that significantly strengthened TCPA requirements. Key Changes: Express […]
Minor Patch with Various Fixes and Changes ADG ADG Can now have the popup optionally removed Added Index Query Modifiers to you can “Start Fresh” without Deleting all data and progress. ADG now Accepted hs_member_identifier as a storable field Policy Statuses Policy Statuses can now be Filtered by Agency Product Bundles and Ancillaries Products can […]
Rewrites & Renewals To foster easier tracking of Rewrite and Renewals we have added two fields that automatically update when a Rewrite is Refused. This action occurs when a Policy is Saved and is not tied to dispositions. While it is already possible to find Policies sold within a certain range and filter out those […]
Minor Fixes this patch. Fixed Legacy Lookups for Recordings on Contact Record Removed a Feature from Client Display that can cause Recursion in Inbound Calls from Ingroups crashing the Dialer with thousands of calls if configured improperly. Fixed an issue with Masking Emails on Tables where the user portion of the user is only 1 […]
SMS Double Opt In SMS Double Opt in is now Available even when not fully configured. The button should now show on the TLMessenger Window. We have created Default Opt In Request, Opt In Confirmation, Opt Out Confirm, and SMS Help that are Compliant with 10DLC and uses the recommended Limited Character length. If you […]
OnScriptAI You can now Mass Send Call Recordings from Explore -> Calls to OnScriptAI for Processing. You can override the Detected API Key if you don’t want to use the Auto Detected Key for the Ingroup or Campaign When you send it will queue the process to send and send you a Notification in the […]
Phishing Attacks on the Rise: Older Adults at Risk Phishing attacks, a type of social engineering technique designed to trick individuals into revealing sensitive information, are becoming increasingly sophisticated and widespread. Unfortunately, older adults are often targeted by these scams due to their perceived vulnerability and trust in authority figures. The Importance of Personalization and […]
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