Patches

• Added Language, Language Code on Lead and Policy Exports
• Added Product, Carrier and Plan Descriptions to Exports
• Fixed an issue with Date Effective Filters in Policies
• Vendors
  • You can now redirect successes or errors when posting to Vendors to whereever you like.
  • A Success and Error URL must be provided
  • The URL will be appended with a query string providing the following
    • response
    • message
    • vendor_id (if any)
    • lead_id(if any)
  • If you provide a URL with a Query String already set, the system will parse that query string and add on it’s own. It should preserve any parameters you pass in the URL.
• Made Insured Carrier list all Carriers not just what is visible by the current account.
• Added Insured Carrier information to Exports
• Added Pending Carrier Payout Status and Button.
  • This is meant for a Policy that has been sold but is pending payout from the Carrier. The workflow is to Submit the sale and then put it into Pending Carrier Payout and later Reactivate the Policy.
  • Feature can be enabled in Options.
  • Client Menu item can be hidden in Options
  • Button can be Hidden in Options.
• Fixed bug in Options Menu not reflecting actual results until you refreshed options page.
• Fixed Registry issue for deleting cached data.
• System now deletes options from DB that are unset in options panel.

New Features

• Insured Premium (Field Existed, was not on Lead Form).
• Insured Carrier (Select what Carrier the current lead has).
• Insured Intent (Does the insured intent to keep or switch their insurance).
• NOT Checkboxes on lead Multi-checkbox fields. Allows the user to select which items are NOT in a specific selection.
• Added NOT Checkboxes to some fields in Policies. More to be added.

• Options
  • Options menu switched to Radio Dials for ease of use.
  • Hide Client Menu Option for those who don’t want certain tabs.
  • Agent of Record Added as Option to Policies (As opposed to selling Agent, to help determine who it is written under)
  • Bill Me Later on Policies can be Hidden
  • Paid on Policies can be Hidden.
  • Suspended and Suspended Ready for Resubmission in Post Dates Section can be Hidden.
  • Marketplace on Policies and Filters can be Hidden.
  • Marketing Opt In’s on Leads can be Hidden.
  • Policy Name on Policies can be Hidden.
  • Option to show Product Description or Name in Dialer Policy Menu.
  • Option to choose the order of Scripts and Rebuttals (A-Z or Z-A)
  • Option to Hide Certain Negative Policy Status Buttons.
  • Default Inbound Vendor Added.
    • This allows you to choose where inbound calls go to as opposed to just general leads made in the system using the “New” button. It is meant to be used in conjunction with our VOIP Inbound System when the inbound number is not assigned to a Vendor.
• Products and Fields
  • Can now be filtered by Visible or Hidden to System, Agent or Upline.
  • Now properly respects Menu Order, then Alphabetical, except for duration which follows numerically from 1 month to 1 year+
• Templates
  • New Template Types:
    • Fronter Scripts
    • Fronter Rebuttals
    • Can only be seen by those with Fronter Permission.
  • Scripts and Rebuttals can now be opened in a different window with a link icon next to it’s name.
  • Scripts and Rebuttals now support images, they default resize to the size of the current window or the popup window. Contact us if you need to host some images.
• Users
  • User Carrier Data
    • When a particular carrier is set, it will show Label: Value under the policy as a notice to verifiers or other agents regarding this particular carrier.
  • Agent of Record
    • Check this box if you want an Agent to show up under Agent of Record if you are using the option. Other Agents will not show up. This is to make the menu smaller than the entire list of agents.
  • New Meta: Primary Language
    • Also shows on user list.
  • New Meta: FFM ID
  • New Meta: NPN
• Vendors
  • Load Delay
    • For use with Inbound Vendors, especially live transfers. This will prevent the system from creating a lead on an inbound call and keep searching for something being sent to that vendor from a Live Transfer companies. It will try X times every X seconds based on what you set it to.
• Dependents
  • Exclude from Dependents added so we can properly calculate beneficiaries.
• Policies / Clients
  • Added phone number column to Payment Issues.
  • Stats
    • consolidated into a dropdown.
    • Now shows Beneficiaries.
    • Split calculations between Primary and Ancillary Products.
    • Shows Subsidized Amounts
  • Include Notes
    • Allows for a data dump of each note with it’s attached policy for reporting purposes. This will duplicate policies as each policy will have a list of notes attached duplicating each policy times the amount of notes on the policy. Because notes aren’t attached to policies and are attached to leads, some notes may not reflect a particular policy though they will always refer to the primary lead.

• New Lead Fields
  • Fields have been added to Vendor Mappings and Relay Mappings as well as show on the dialer screen under Contact.
    • annual_income (number)
      • Fixed ACAExpress Integration to use Annual Income.
    • newsletter (checkbox) used to mark the client has opted in for a newsletter
    • marketing (checkbox) used to mark the client has opted in for other forms of marketing (email etc)
  • Newsletter and Marketing are both searchable in the leads section.
• New Policy Fields
  • points
    • This must be enabled under “Options” under the section “Points System”
    • Points are arbitrary. The sales board will soon use points if desired.
  • max_out_of_pocket (coming)
  • coinsurance (coming)
• New CSR Fields
  • You can now select a CSR Agent if you are a Manager or higher.
  • CSR Agents can search for their name or other CSR agents to sort through their requests.

Server Upgrades

Our servers were updated and maintenance performed on 10/26/2015 to increase performance and add new features.

• Document Uploader
  • You can now attach documents to individual policies (To Contact / Lead coming next)
  • Documents can be downloaded after uploaded.
  • Documents can have descriptions.
  • Max 10mb Files
  • File Types Accepted: pdf|doc|docx|xls|xlsx|zip|7z|rar|jpg|jpeg|gif|png|bmp|txt|tiff
  • Files are stored on our server securely and backed up nightly. There is no direct access to files you must go through the CRM.
• Pending Approval
  • There is a new status called Pending Approval that will show up if the option is checked in the Options section. This will appear after Submissions.
  • Pending Approval Customer section coming next patch
• Marketplace Welcome Email
  • You can configure an alternate Welcome Email for the Marketplace in the Options Section. It will appear near the latest Welcome Email.
• Marketplace Tools
  • We have added a document tracker for Marketplace sales. Once Marketplace is selected you will be able to check boxes to determine which documents are remaining or needed.
  • The Customer section has been updated with options to search for present or missing documents individually or in any combination.
  • The Marketplace section has it’s own well once marketplace is selected for future Marketplace tools.

• Call Detail Records (CDR) report now shows its intended data: a log of calls.
• Talk Time report added and shows what CDR once did, with more reliable results.
• Recordings section should now allow retrieval of recordings prior to January 2015 when we underwent a phone system change.
• Scripts and Rebuttals now populate lead data dynamically using bracket fields {first_name}. This works similar to emails. Does not work with policy fields as we do not know which policy the agent is verifying in the script.
• Added tracking_id and campaign_id to policies section exports.
• Added dashboard option to show X last touched leads w/ and w/o phone numbers for agents
• Added single page mode option for Dialer section to remove tabs if desired. Will show as a flat one page list.
• Added “Logs” section on dialer screen for manager’s or above.
  • Added Action Log as a regular table to Logs section.
  • Added Relay Log as a regular table to Logs section.
• Added “Dynamic Headers” options in Relays so you can auto fill in lead fields for SMS messages and other relay data.
  • *Pending Relay Server Testing and Restart for this to work.

Relays

• You can now see your Relays under Settings -> Relays, Relay Logs and Relay Mappings
  • You can not edit active relays unless deactivating
  • You can not add active relays, it will default to inactive when adding.
  • You can not clone relays
  • You can not activate relays
  • You can deactivate relays
  • You can edit mappings to set prices and phone numbers. (Be careful what you touch!)
• Added API Keys and Public Flag to Relays
• Relays now have public links that allow searching and exporting for clients.
• Relay Report
  • The relay Report is in Reports under Outbound -> Relay
• Dialer Interface
  • On load of the dialer, or change of the state checkbox on the lead, it will hide Relays that has states checked that don’t match the lead.
• Coming soon
  • If there is one or more states selected in a relay the relay will scrub out the lead and give an error. (Requires Relay system update)

Reports

• Mailer and Relay report have been grouped under “Outbound” until we can think of a more clever name.

Recordings Section added.

• Search by date, as well as phone number or extension

Relays

• Added Integration Fields:
  • Phone / Transfer Number
  • Max Monthly
  • Max Daily
• Modified Dialer Integration
  • Shows only Buyer Relays
  • On Change of Relay, shows / hide button with phone number and TEL: link to call on click via TLDSIP or Zoiper. You may call before or after relaying the lead.

Leads

• Added “Budget” field to Leads
• Updated Dialer, Vendors, Relays

Accounts

• Accounts now can and will be disabled for non payment. You will not be able to log in if your account is disabled.
• Accounts now have tiers
• Accounts have new fields added regarding pricing and plans. These will be visible to clients in a future patch under a “My Account” section for administrators only.

New Features

• Added “Policy Name” to policies. This is a text field. It is useful for sending e-mails to clients about their product but wanting to show a different policy name than the official names in the system. It is usable in templates as {policy_name}
• Product Public, or Public Name is a field you can use to show clients a different name for a particular product. You can customize this in the Products section. It is usable in templates as {product_public}
• Added Hide Cancelled Policies into Options. This makes it so the agent cannot see their cancelled policies on their dashboard to improve morale.
• Allowed manual override of cancel dates.
• Added Maximum Callbacks Option.
• Added Policies Paid Checkbox

Changes

• Changed way ON and OFF buttons work in Options. When it is on it is now green and says ON. when it is off it shows red and OFF.

Fixes

• Unkick was setting to “Submitted” instead of “Quoted”. Now sets to “Quoted” and removes kicker ID.
• Lead Vendor Scorecard now shows % * 100 for Conversion Rate.
• Callback Default # (When not configured) had an error.
• Query error fixed for policies when introducing product_public