The FCC Draws a Line In a significant ruling released on February 8, 2024, the Federal Communications Commission (FCC) clarified that telemarketing and other calls made to consumers using artificial intelligence (AI) technologies are subject to the restrictions outlined in the Telephone Consumer Protection Act (TCPA). This means that such calls are unlawful unless the […]
SMS Notification Change If a Lead has never had an outbound Text Sent, and they Text Inbound, it will now prefer the Owner of the SMS Number to send the Notification to since there was no prior agent talking to them instead of using the Lead Owner. The Owner of the SMS Number is determined […]
ADG (ActiveDupe Guard) Changes Due to the recent Changes initiated by CMS related to NPN Locks and the Theft of Policies from Malicious Agencies, we have revised our stance on the Purpose and Use-case for the ADG. We are now allowing for Ping Level and DID Level Blocks via ADG Detection whereas before this was […]
It’s finally here. Sendgrid has now been fully implemented on all Triggers and function for TLDCRM ( Except for the Mailer Campaigns, that is for later ). For Context: TLDCRM Always had a mailer function, but we had originally implemented via Amazon SES (Simple Email Service). The problem with Amazon SES, is that it uses […]
Some minor updates this patch and some QoL (Quality of Life) for TLDialer Campaigns. TLDialer Campaigns Added Mass Edit Campaigns Multi-Checkbox Fields can be added / removed / replaced / dropped for simplicty. Pay attention to the Label headers! Integrations & TLDialer Passthrough Triggers Integrations that require TLDialer Passthrough now have a Button on them […]
Back in April the FCC adopted new rules updating the Telephone Consumer Protection Act’s (“TCPA”) requirements regarding a consumer’s ability to revoke consent to receive calls and messages. While the TCPA currently restricts sending messages without prior consent, this ruling seeks to further clarify the ways consumers can revoke consent, require organizations to honor the […]
Klaviyo allows you to connect with customers through a seamless email, SMS, mobile push, and reviews experience as well as guiding your marketing with built-in AI, automation, predictive analytics, and benchmarks. Our Klaviyo Intergration allows you to Create a Profile And Subscribe a Profile to a List in real time upon Posting Lead Data to […]
Replacing the Wheel of Death – New Loading Spinner The TLD Loading Spinner, often comicaly known to many as the “Wheel of Death” due to it’s many jarring spokes and tendency to stick around too long at times…has been a staple in the CRM for a long long time as our defacto Loading animation. Recently […]
We’re thrilled to announce that TLD is committed to elevating our security and data protection standards. To underscore this dedication, we’re undergoing a SOC 2 Type 1 audit. Given the increasing importance of SOC compliance for businesses handling customer data, this rigorous examination will validate TLDs adherence to the highest industry benchmarks for security, availability, […]
TLDialer Call Logs & Advanced Pricing Added new Pricing Feature: Billable Agent Order First Billable Agent Will Credit only the First Billable Agent if there is more than one agent in a Call Flow Last Billable Agent Will Credit only the Last Billable Agent if there is more than one agent in a Call Flow […]
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