Navigating Open Enrollment During the Government Shutdown As the 2025 Open Enrollment Period (OEP) approaches, the federal government shutdown has raised new questions for insurance agents, brokers, and agencies across the country. While enrollment will move forward as scheduled, the situation adds uncertainty around subsidies, premiums, and consumer expectations. This post breaks down the current […]
AEP 2025: Why Your CRM Alone Won’t Win the Season — And How TLD Gives You the Edge Every October through December, Medicare’s Annual Enrollment Period (AEP) becomes the busiest time of the year for insurance professionals. It’s often called “the Super Bowl of our industry” for good reason: the opportunities are massive, the competition […]
Outbound Dialing in 2025: Why Reputation, Ratios, and Resources Matter Outbound dialing without the right infrastructure is no longer just inefficient—it’s a near guarantee that your contact rates will collapse before campaigns even begin. With rising telecom costs, stricter carrier oversight, and the importance of number reputation, businesses can’t afford to treat dialing as “business […]
October 2025 Restricted Call Dates Staying compliant with calling regulations is key to protecting your business and maintaining customer trust. Below are the restricted call dates for October 2025 that may affect your outreach. October Restricted Call Dates October 13, 2025 – Columbus Day Alabama (also Fraternal Day and American Indian Heritage Day) Nebraska* Pennsylvania […]
Patch 10.5.0 TLDSIP – WebRTC Updates We’ve taken a pass at the core WebRTC Module for TLDCRM and have made some changes to hopefully overcome some edge-case connection issues experienced with Spectrum Routers, and T-Mobile Home Internet. We were able to test and successful connect on our own Sample T-Mobile Home Internet router successfully with […]
Vendor Ping API – Ping Concurrency Limits We’ve added a new parameter to the Vendor Ping API: max=x, and mas=x These values Define how many ACCEPTED Pings you want to accept within an X Time Frame Window. So for example if you have MAX set to 1 and MAS set to 5 If a Vendor […]
IFG API Integration We have implemented a standardized version of the IFG Suppression Ping that works in the following areas if configured: Block Script &ifg=true Public Dialer Ready API &ifg=true Vendor API via Configuration Settings under Scrub Numbers ADG This API rejects pings and calls if found on their global list. See Settings → Integrations […]
An availability ping update is critical whenever a vendor switches between ingroup routing and state routing. Without this adjustment, the system checks the wrong filter, making vendors appear unavailable, skewing performance stats, and disrupting call flow across the platform. Two Types of Routing Ingroup routingUses parameters to confirm availability within a defined call group. State […]
Agentic AI tools are reshaping how businesses engage with customers, but their use comes with complex regulatory and practical considerations. While there is no outright prohibition against deploying AI-driven communication tools, companies should approach adoption carefully to ensure compliance with federal and state laws, as well as industry best practices. Key Regulatory Considerations 1. Transparency […]
A Policy Meant for Security Creates New Challenges The new CMS 30-minute timeout policy requires users of the CMS Enterprise Portal to log back in after half an hour of inactivity, a measure designed to protect consumer data but one that is proving disruptive for agents and brokers. Because enrollment consultations often last longer than […]
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