Outbound Dialing in 2025: Why Reputation, Ratios, and Resources Matter Outbound dialing without the right infrastructure is no longer just inefficient—it’s a near guarantee that your contact rates will collapse before campaigns even begin. With rising telecom costs, stricter carrier oversight, and the importance of number reputation, businesses can’t afford to treat dialing as “business […]
October 2025 Restricted Call Dates Staying compliant with calling regulations is key to protecting your business and maintaining customer trust. Below are the restricted call dates for October 2025 that may affect your outreach. October Restricted Call Dates October 13, 2025 – Columbus Day Alabama (also Fraternal Day and American Indian Heritage Day) Nebraska* Pennsylvania […]
Patch 10.5.0 TLDSIP – WebRTC Updates We’ve taken a pass at the core WebRTC Module for TLDCRM and have made some changes to hopefully overcome some edge-case connection issues experienced with Spectrum Routers, and T-Mobile Home Internet. We were able to test and successful connect on our own Sample T-Mobile Home Internet router successfully with […]
Vendor Ping API – Ping Concurrency Limits We’ve added a new parameter to the Vendor Ping API: max=x, and mas=x These values Define how many ACCEPTED Pings you want to accept within an X Time Frame Window. So for example if you have MAX set to 1 and MAS set to 5 If a Vendor […]
IFG API Integration We have implemented a standardized version of the IFG Suppression Ping that works in the following areas if configured: Block Script &ifg=true Public Dialer Ready API &ifg=true Vendor API via Configuration Settings under Scrub Numbers ADG This API rejects pings and calls if found on their global list. See Settings → Integrations […]
An availability ping update is critical whenever a vendor switches between ingroup routing and state routing. Without this adjustment, the system checks the wrong filter, making vendors appear unavailable, skewing performance stats, and disrupting call flow across the platform. Two Types of Routing Ingroup routingUses parameters to confirm availability within a defined call group. State […]
Agentic AI tools are reshaping how businesses engage with customers, but their use comes with complex regulatory and practical considerations. While there is no outright prohibition against deploying AI-driven communication tools, companies should approach adoption carefully to ensure compliance with federal and state laws, as well as industry best practices. Key Regulatory Considerations 1. Transparency […]
A Policy Meant for Security Creates New Challenges The new CMS 30-minute timeout policy requires users of the CMS Enterprise Portal to log back in after half an hour of inactivity, a measure designed to protect consumer data but one that is proving disruptive for agents and brokers. Because enrollment consultations often last longer than […]
Republicans Push to Extend ACA Subsidies Before 2026 Midterms With enhanced Affordable Care Act (ACA) premium subsidies set to expire at the end of 2025, a group of House Republicans has introduced legislation to extend the benefits through 2026. The move aims to prevent a sharp rise in health insurance costs and potential coverage losses […]
Strengthening Marketplace Integrity: What Agents and Brokers Need to Know The healthcare enrollment landscape is shifting, and agents and brokers are right in the middle of it. CMS and its partners have rolled out a series of changes aimed at protecting consumers, tightening security, and ensuring transparency across the Federally-facilitated Marketplace (FFM). While some […]
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