Why Understanding the Difference is Key for Your Call Center In the fast-paced world of insurance call centers, efficiency is key – but so is playing by the rules. Two crucial tools often confused are the Block List and the Internal Do Not Call (DNC) List. Understanding their differences and managing them effectively isn’t just […]
A New Crossroads for TCPA: Text Messages, DNC Rules, and the McLaughlin Impact — and How TLD Helps You Stay Compliant The TCPA compliance landscape has entered uncharted territory. The recent McLaughlin Chiropractic Associates v. McKesson Corp. decision has upended decades of precedent by ruling that district courts no longer need to defer to FCC […]
Why Consent Matters More Than Ever in Client Messaging (And What Recent Court Rulings Tell Us) When it comes to texting your clients, most businesses believe they’re playing it safe—especially if they’re just sending informational messages. But recent legal developments are sending a clear message: consent is everything, and even well-meaning texts can get […]
Phishing Is Still the Easiest Way In—Even at Google. Here’s How to Protect Your Business In 2025, cyberattacks are rarely about brute force. They’re about trust—and that trust is being exploited through tactics like voice phishing. A recent Salesforce breach campaign exposed just how vulnerable even the most secure organizations are. Companies like Google, […]
Unlock Smarter Spending for Insurance Agencies: Deep Dive into TLDCRM’s Advanced Inbound Pricing (AIP) Module In the competitive world of insurance, every qualified lead and marketing dollar counts. Therefore, insurance agencies and brokers using TLDCRM need strong ROI. Ultimately, that means attracting inbound insurance leads and also managing their acquisition cost. Consequently, TLDCRM’s Advanced […]
Minnesota’s New Consumer Data Privacy Act: What It Means for Insurance Agencies and Brokers On July 31, 2025, the Minnesota Consumer Data Privacy Act (MCDPA) officially went into effect, introducing one of the most comprehensive consumer data protection frameworks in the country. For insurance agencies and brokers who operate in Minnesota or engage with Minnesota […]
Insurance Agencies and Brokers must stay vigilant about evolving Do Not Call (DNC) regulations, especially when state-specific holidays and restrictions come into play. For August 2025, here’s what you need to know to stay compliant and avoid unnecessary risk. 📅 Restricted Call Date – August 2025 August 11, 2025 – Victory Day Restricted State: Rhode […]
Minor Fixes and Updates Centered Tags on Users and Vendors, it was slightly off. The Quick Search in Vendors now allows you to search by DID in any Phone Format. Interruptions Tab has been Added to the Agent Dashboard To turn this one go to Settings -> Options -> Dashboard and set it the setting […]
TLDCRM Cybersecurity and Compliance: Secure Your Data with Role-Based Access In today’s data-driven world, TLDCRM cybersecurity and compliance aren’t just optional—they’re essential. Businesses must protect client information while meeting strict standards like SOC 2, HIPAA, and CMS. At TLDCRM, we help you stay ahead of evolving threats with built-in security tools that support your compliance […]
Understanding FCC’s “Reasonable Means” Rule for SMS Opt-Outs: Are You Prepared? Maintaining TCPA SMS opt-out compliance is becoming more complex due to the FCC’s updated interpretation of what constitutes a “reasonable means” to stop unwanted text communications. As businesses rely more on SMS for outreach, understanding and honoring these opt-out requests is critical—not just for […]
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