The Telephone Consumer Protection Act (TCPA) is a federal law that restricts certain types of phone calls, including those made with an automatic telephone dialing system or an artificial or prerecorded voice. Starting January 27, 2025, the Federal Communications Commission (FCC) issued a Declaratory Ruling and Order that significantly strengthened TCPA requirements. Key Changes: Express […]
Phishing Attacks on the Rise: Older Adults at Risk Phishing attacks, a type of social engineering technique designed to trick individuals into revealing sensitive information, are becoming increasingly sophisticated and widespread. Unfortunately, older adults are often targeted by these scams due to their perceived vulnerability and trust in authority figures. The Importance of Personalization and […]
My name is Coreen, and I’m the Head of Governance, Risk, and Compliance (GRC) at TLD. As we approach October, Cybersecurity Awareness Month, I want to emphasize the importance of digital security and the steps we’re taking to protect your data. In today’s increasingly digital world, protecting our personal information and online activities has become […]
The FCC Draws a Line In a significant ruling released on February 8, 2024, the Federal Communications Commission (FCC) clarified that telemarketing and other calls made to consumers using artificial intelligence (AI) technologies are subject to the restrictions outlined in the Telephone Consumer Protection Act (TCPA). This means that such calls are unlawful unless the […]
Back in April the FCC adopted new rules updating the Telephone Consumer Protection Act’s (“TCPA”) requirements regarding a consumer’s ability to revoke consent to receive calls and messages. While the TCPA currently restricts sending messages without prior consent, this ruling seeks to further clarify the ways consumers can revoke consent, require organizations to honor the […]
CMS has implemented stringent new guidelines to combat a surge in unauthorized consumer enrollment changes by agents and brokers. While these measures aim to protect consumers, they also create an opportunity for increased phishing attempts when obtaining consumer consent. To safeguard consumer information and enhance trust, TLD offers essential tips for effective communication and security […]
Reaching out to customer support can be a daunting task. Whether you are a seasoned user or totally new, navigating through an unfamiliar system or encountering tricky issues can be frustrating. But fear not! Here at Total Lead Domination, we want to empower you to get the most out of our support channels. In this […]
You may have noticed that more messages than usual have been getting blocked in TLMessenger. This is happening due to some policy changes with 10DLC that is targeting brokers and sales agents in all industries. While these changes are frustrating, our team is working hard to help you navigate through them. What is 10DLC and […]
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