Interface Fixed issue broken last patch with the filter tabs across the board. Changed Filters Button to be more Apparent, and also mobile friendly. Making use of the exact same space but making things easier to find. Created New TQL Fields Layout for Future use. We now have reusable widgets of equal heights so we […]
TLDialer Call Log Fixed some Grouping issues for the combined report. Added toggle to choose between Inbound and Outbound Reporting. Default is mixed. Added new Aggregate Columns Over 30, 90 Sec, 10, 20 Min Under 30, 90 Sec, 10, 20 Min Average Length In Seconds Total Length in Seconds Dialer New Dialer Option: Mask Phone […]
TLDialer Call Log Fixed Call Log Query Parameters Fixed a bug in the closer_log Relationships Reduced the amount of fields that show. Now should only show the pertinent fields in the column builder. Normal queries should now come in the right order. The Call Log Now Support Aggregation (We even mush the two tables together […]
TLDialer DEAD CALLS ARE BACK! You should now be able to tell when a client has hung up. This plays nicely with Transfers as well. If an agent hangs up the transfer, the person transferred in will be considered a Dead Call and should hang up and then dispo. If the client hangs up during […]
TLDialer If you are using the Webphone, TLDialer will now use TLDSIP’s DTMF Tones instead of Vici tones, as Vici tones are slow and unreliable. The Dialpad works the exact same way. The Dialpad should be near instant now as you press buttons. The Dialpad no longer hides when pressing buttons. Made a fix for […]
Dialer Contacts Fixed an issue where Policies were being saved / updated even though they didn’t need saving. This had to do with the new Products Matrix system. Fixed issue with initial load of Unsaved Policies and such being arrays instead of objects. Somehow still worked… TQL EVEN MOAR FASTER! Making use of a new […]
Massive Speed Improvements Found a way to almost increase the system speed by over 300% Also increased Database query speeds system wide. Uploader Changes You can now upload Lead ID as a Field. This field will only work with Updates. If a Lead ID is used as Criteria, then it will not insert the lead. […]
MASSIVE PATCH Though it may not seem like it… TLDialer Updates Transfer Agents Table now has a more robust simple query. When a lead comes in that is not in TLD, TLD will now accept ALL data from TLDialer to fill in the blanks, not just the phone number anymore. We do a reverse lookup […]
TLDialer You should no longer see yourself in the Transfer List Fixed a big bug that prevented the Transfer to Number feature to always call the same number over and over. This should no longer occur. New Pseudo fields have been added to Live Agents Schema to represent wether an agent can be transferred to, […]
Pricing Matrix Now Live! The pricing matrix is now fully functional. Based on what your agent enters in the policy and lead, it will automatically fill in prices based on your settings if you set them. We have reworked the Pricing Module to enable enhanced options when building your product pricing matrix. Eventually we will […]
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