TrustedForm Integration We now have a more solid integration with TrustedForm beyond just storing the certificate in a tracking field. You can now automatically claim TrustedForm certificates within TLD. Please Note: TrustedForm integration does NOT reject leads. TrustedForm API Key can be added under Settings -> Options -> Integrations Each Vendor has it’s own TrustedForm […]
3 New Dialer Statuses The TLDialer Status Button now has three new Statuses, that will hopefully help troubleshoot connectivity issues some are experiencing with shoddy internet. Please let us know As soon as possible if you see any of these 3 statuses. 1. Timeout If Vicidial Disconnects from the SIP Session (Hangs Up), you will […]
Custom Minute and Cascading List Resets for TLDialer & Admin123 Billing Integration! Admin123 Integration We are happy to announce our Admin123 Integration is live and now working! Please contact us if you have a product that is sold through Admin123 that you would like TLDCRM to Submit for Billing! The system supports many dynamic options […]
We are hitting the new year running! I haven’t slept since New Years Day! Hour 60 here I come! Lots coming soon in the following months! Thank you for your patience with the new Policy Status buttons method, we promise you will love it in the end. We made some quick patches the past couple […]
New Policy Theory & Custom Policy Statuses PLEASE READ THIS!!! Policy Stages, Substages and Custom Policy Statuses Ideally, this update should not change your workflow or change much except the location of some buttons. For Full Details on Policy Workflow please see this Google Document. All True Final Negative Status buttons are now Red. All […]
Load Delay Changes ( Live Transfers with Data) It is now possible to remove your Load Delay settings, and choose “Dupe Update” instead with your Reject in Vendor settings. What will happen now is this: 1. New Calls comes in, Lead Created and Agent can start working. 2. Lead Gets Sent from Lead Provider 3. […]
Contacts Fixed Action Log Tabs Finally! New Fields Tax Filing Filing Jointly Filing Separately Policy Calculator Correction We were made aware that sometimes the Government Subsidies more than the cost of the persons Monthly premium, but they don’t pay up! (Typical huh?) If any of the calculated fields that subtract the subsidy are less than […]
TLDialer Dispositions If you Disposition a Lead with a “Completed” or “Unworkable” status the system will Update ALL LEADS related to the Current Lead Related Criteria Status is Not Unworkable Status is Not Completed Not Current Dialer ID Same Vendor Lead Code as Current Dialer ID Phone Number in Any Phone Field from Current Dialer ID […]
TQL EAV Support Added for TLDCRM Tables. Enabled for: Vendors Users Accounts (Options) Fixed an issue with Naming Relational Joins Improved Join Performance Overview and Modifications of TLD TQL Schemas. Changed the way Meta Fields show up. Now will show fieldname and fieldname_name as same value, your choice. Standardized some fields that should have been […]
TLDialer – Updates and Upgrades – OPUS Codec Enabled. (Better Call Quality) Asterisk and Vicidial upgraded to v13.21 and Revision 3046 respectively. Opus codec enabled and preferred. Inbounds tested working. Outbounds tested working. Recordings tested working. Please let us know if anything unusual arises that may be a result of this update as soon as […]
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