Server Updates – 5/12/2017

Tonight we performed a server migration for our application platforms as well as our phone system.

As a safety practice all users have been logged out from all instances of their accounts for security purposes. You will need to relogin.

We hope you are happy with the new updates as we have tested the system and found significant speed improvements in page load and query time. The phone system is also faster in general and we see a quicker call to ring speed. If you have any issues, please feel free to email us at support@tldcrm.com with any problems and we will jump right on it. We will be open at our usual hours ready to receive feedback or bug reports.

The following are benefits of the new servers:

New Server Benefits

• Fully PCI / HIPAA Compliant Data Center hosted via AWS (Amazon Web Services).
  • We have signed a BAA with AWS.
• DDoS Protection via AWS Shield.
• Increased Speed via AWS EC2.
  • Application and Data are now on the same internal network.
  • Optimized AWS Network Infrastructure.
  • More Compute Power.
• Infinite Expand-ability.
• Less Estimated Hardware Downtime and Disaster Recovery.
  • Due to AWS EC2 Virtualization Technology running the Server.
  • AWS Snapshots of the Server can be spun up in an instant.
  • Possibility for Load Balancing in the future and Servers in different Regions.
• Less Network Downtime.
  • AWS Enterprise Class Infrastructure.
• Separation of Concerns.
  • Application, Databases and Phone System are now all on separate services.
    • This means if there is a server outage for the system, the phones don’t go down, and vice versa.

Phone System Updated!

• Now has it’s own protected server in AWS.
• Now has it’s own database server in AWS for CDR’s.
• Running State of the Art Asterisk 14.4 Virtual PBX.
• Better Sound Quality:
  • Old: 8khz bitrate New: 48khz bitrate.
• Now Supports Opus Codec for phone calls.
  • Opus is unmatched for interactive speech and music transmission over the Internet, but is also intended for storage and streaming applications. It is standardized by the Internet Engineering Task Force (IETF) as RFC 6716 which incorporated technology from Skype’s SILK codec and Xiph.Org’s CELT codec.
  • Using this Codec is optional. The system still supports the 8khz ulaw codec.
• Better Quality Recordings.
• Smaller Recordings Files.
  • Opus files are 10x smaller than ogg, and can be converted to any other format.
• Bugfixes.
  • No more crashes due to attended transfers.
• Asterisk ARI.
  • This newest version of Asterisk will allow us to do some amazing things between the CRM and the phone system as it has a standardized development interface.
  • Predictive Dialer Coming Soon™.
• Recordings Stored in 3 Locations.
  • Application Server, Phone Server and AWS S3 Backup.
    • Complies with Medicare regulations for backups. Protect your commissions!