Patch 6.5.9

We added a ton of life insurance based fields this patch, don’t worry though! If you don’t want them you can disable them in the Options section under Data and Hide Policy Fields. These new fields will give us more flexibility in the future and all have been standardized per our research. If we are missing some data options, please let us know!

Policy Statuses

We added some new Policy Statuses! We also cleaned up some of the workflow (Which buttons show when). We tested it pretty thoroughly but if something isn’t working as intended please let us know.

What Changed?

  • “Pending” Statuses no longer show up before Submission as most people have moved away from this workflow.
    • To use a “Pending” status you should submit the policy, then move the Policy into the appropriate pending status.
      • This way the Sale Date gets stamped on the lead because the policy was indeed submitted to the carrier at that point.
      • You can reactivate the policy once it moved out of pending, or set it to a negative or other pending status.
  • “Renewal” statuses related to payments now only show on Active policies, or Lapsed / Termed or other Renewal Policies. Normal payment issue statuses will show otherwise. They only cross paths on an Active Policy.
  • All pending statuses now show as yellow “In Work”.

As usual, you can disable some of these statuses from showing in the dialer section if you don’t want to use them.

  • New Pending Statuses
    • Pending: Approved
      • Policy is approved by underwriting but not yet placed or in force.
    • Pending: Finalized
      • Work on the approval process has been done by case manager, but waiting for underwriting.
  • New Interrupted Statuses
    • Death Claim
      • Client died and a death claim has been made.
    • Payment Issue (General)
      • This is a generic payment issue for use after a policy is active as well as during the verification and submission process.
  • New Cancelled Statuses
    • Cancelled: Client Deceased
      • Client has passed away and the policy is cancelled.
    • Cancelled: Rescinded
      • Cancelled due to Wrong medical information provided on an app, MIB Report being different than the information on the app. This can also happen at the time of Death Claim. It would be the final status over Client Deceased if this was the case.
    • Cancelled: Client Surrendered
      • The client themselves called and cancelled the policy.

Workflow Theory for Life Insurance where Sale is made after Approval.

  • Press Sale
  • Press Verify
  • Press Pending Approval
  • Press Pending: Finalized
  • Press Pending: Approved
  • Press Submit
  • Press Pending Pending Carrier Payout

Alternate Workflow Theory for Life Insurance where Sale is made before Approval

  • Press Sale
  • Press Verify
  • Press Submit
  • Press Pending Approval
  • Press Pending: Finalized
  • Press Pending: Approved
  • Press Pending Carrier Payout
  • Press Reactivate

Products

  • Added new Validation Rules
    • Student Age Limit
    • Child Only Age Limit
      • This is for Child Only Plans, where the owner is the primary contact but the covered person is the dependent child.
    • Maximum Dependents
    • Maximum Children
  • Coming Soon: Internal Product Quote and Pricing Tool
    • We have been working hard on the “Pricing” section of our Product system It has become exceptionally robust and allows for you to fill in premiums, enrollment fees and admin fees for nearly any combination of allowed options.
    • We are looking into a way to lock users into having to choose the available options. At the start, they will be just clickable suggestions.
    • We built this to grow in the future. We can add new criteria at will and make it as complex or simple as needed. We may even be able to use it for marking commissions or points.
    • We have added tons of tools to make it easy to fill out the data.
      • You can filter individual permutation columns so you can search for permutations that are the same and use our copy tools to auto fill the costs.
      • You can auto fill either blanks in the same column, overwrite everything below a certain permutation’s column, or copy over all permutations in that column. This makes data entry a snap.
      • We will be providing system standardized configurations for certain products in the future as we get them. You will be able to copy the defaults in with the click of a button if provided.

Here are some screenshots of our new Pricing configuration tool! We are really proud of this!

Policies

  • New Billing Field
    • Billing Cycle
      • Monthly
      • Quarterly
      • Semi-Annually
      • Annually
  • New Life Fields
    • Paid Up
      • 7  Pay
      • 10 Pay
      • 20 Pay
      • Pay to 100
    • Issue Type
      • Underwritten
      • Simplified
      • Guaranteed Issue
      • Medical
      • Non-Medical
    • Issue Test
      • CVAT (Cash Value Accumulation Test)
      • GPT (Guideline Premium Test)
      • TAMRA (Technical Miscellaneous Revenue Act 7-Pay Test)
    • Rating Class
      • Preferred
      • Preferred Plus
      • Standard
      • Standard Plus
      • Preferred Smoker
      • Standard Smoker
      • Sub Standard
    • Dividend Option
      • Cash
      • Apply to Premium
      • Dividends on Deposit
      • Accumulate Interest
      • Paid Up Additions
      • One Year Term
    • Coverage Type
      • Level
      • Graded
      • Modified
      • Variable
    •  NFO
      • Cash Surrender
      • Extended Term
      • Automatic Premium Loan
      • Reduced Paid Up
    • MEC
      • No
      • Yes
      • Pending
  • These new fields can be hidden under Options -> Data -> Hide Policy Fields
  • These new fields can be added as validation rules in product configs.
  • These new fields can be posted and uploaded into the system and have been added to the Vendor Post system.
  • These new fields have been added to the policy schema and should work in the column builder.

Lead Filters

  • Added County search

Policies Filters

  • Added new sidebar menu item: Life
  • Added Paid Up Multi-checkbox under Life
  • Added Issue Type Multi-checbox under Life
  • Added Issue Test Multi-checkbox under Life
  • Added Rating Class Multi-checkbox under Life
  • Added Dividend Option Multi-checkbox under Life
  • Added NFO Multi-checkbox under Life
  • Added MEC Multi-checkbox under Life