Patch 10.4.1 – Vendor Call Log API
Next up for the Vendor API’s is the Vendor Call Log API, which allows you to limit and customize what a vendor can pull. By default it is disabled, once you set it up, vendors will be able to use the URL provided in the Call Log API to query data out of TLD similar to Egress tldialer_call_log
Vendor Call Log API
- You can find the Configuration for this Section under the Vendor API Config Section, the same place Vendor Ping exists.
- URL: {subdomain}.tldcrm.com/api/vendor/calls/{vendor_id/{post_key}
- Queries tldialer_call_log. This is a Call Based Report, not a Lead Based Report
- At the moment, it has no information on sales, just pure call logs which includes billables, costs, durations, agent information and Dispo.
- Sales info will come during our Vendor Attribution update, which is next.
- If you don’t want Vendors looking at every column, either use the default settings or modify the settings to your needs.
- At the moment, it has no information on sales, just pure call logs which includes billables, costs, durations, agent information and Dispo.
- Will return JSON by Default, pass
&format=csvfor CSV - Documentation on how to use this API can be found here
Analytics Report Addition
- Added Calls Handled, Calls Unhandled, Handle Rate and Unhandle Rate to Analytics Vendor and State CPA