Patch 10.3.0 – Analytics CPA
Filters Fix for Complex Keys
Since the new Analytics Section uses Array Keyed Report (ex: &calls[call_direction]=10 filters, we have finally fixed saving Filters in sections like “Users – Manage All” while filtering for TLDialer. They will also work when copy pasting links to others.
Other Changes and Bugfixes
- Added “Primary Beneficiaries” to Policies, which is a count of the Beneficiaries Included ONLY IF the Policy is a Primary Policy.
- Fixed an issue with Policy Statuses not Triggering “Add Lead Tags”
- Minor Changes to some Explore Filter Names for cleanliness and ease of use.
Analytics – CPA Reports
Alpha Release – Limited Accounts in Testing. We are releasing this Report Today to Analyze Datasets and Results between the Old Reports and the New. Once we are satisfied we should be able to release this report to everyone sometime toward the end of the week.
We recently created a report engine to deal with multi-database and multi-query reports outside of SQL and in the TLD Codebase in a much more Dynamic Way but still supporting the core of TQL functionality.
We originally intended to extend and modify the Current Inbound and Outbound Analytics CPA Reports, but due to naming convention conflicts and other changes to how filters work and aggregating through formulas functions, we opted to create a new base version of the report that is Inbound and Outbound Combined, with new Aggregation and Formula Columns for every type of call from “All Calls” to “New Vendor Inbound Calls”.
This new Module we developed should allow us to much more quickly add more columns and values to these kinds of joint reports.
We also optimized the report and even brought over some familiar columns from the “Old Agent CPA Report” ( Yes! Talk Time, Wait time, etc ).
The Report Engine is now smart enough to know which tables to pull from, and to only pull specific columns per table query.
The Old Agent CPA Report suffered from Query Delays and Lag because it had to pull nearly 13 datasets to then possibly use in aggregation and formulas.
This report also includes a Legend, which is generated both Manually and Automatically ( For Common Pattern Formulas )
This means however that the report has ALOT more CPA and Rate calculations than it did before. So making sure you select the right columns for your needs is paramount.
The New Report also includes aggregation data for Cross Account Users with activity on your Account!
Below is a Sample of the Current Column Legend if you want to Start Looking at it now. Please feel free to Message us in Slack with Any Feedback or Urgent wish list items!
Column Name | Default Column Label | Description |
---|---|---|
agent_id | Agent ID | The Agents Unique User ID. |
account_id | Account ID | The Agents Home Account ID. |
sub | Sub | The Agents Home Account Subdomain. |
account | Account | The Agents Home Account Name. |
agent | Agent | The Agents Full Name |
agency_id | Agency ID | The Agency ID on this Account if any. |
org | Org | The Agency Home Organization ( Agency or Account ). |
agency | Agency | The Agency Name on this Account if any. |
calls_all | All Calls | Sum of All Calls. |
calls_new | New Calls | Sum of All Calls where the Phone Number was Unique in the System. |
calls_new_vendor | New Vendor | Sum of All Calls where the Phone Number was Unique to the Vendor in the System. |
calls_outbound | Outbound Calls | Sum of Outbound Calls. |
calls_inbound | Inbound Calls | Sum of Inbound Calls. |
calls_manual | Manual Calls | Sum of Outbound Manual Calls. |
calls_auto | Auto Calls | Sum of Outbound Auto Calls. |
calls_direct | Direct Calls | Sum of Inbound Direct Calls. |
calls_queue | Queue Calls | Sum of Inbound Queue Calls. |
calls_billable | Billable Calls | Sum of Billable Calls. Note: A Call can be marked as Billable without a Cost. |
costs_all | All Costs | Sum of all Call Costs |
sales | Sales | Sum of all Sales. A Sale is a Unique Contact Record ( Lead ID ) Sold in a Given Day. |
sales_primary | Primary Sales | Sum of all Sales where a Primary Policy was Sold. A Sale is a Unique Contact Record ( Lead ID ) Sold in a Given Day. |
sales_ancillary | Ancillary Sales | Sum of all Sales where an Ancillary Policy was Sold. A Sale is a Unique Contact Record ( Lead ID ) Sold in a Given Day. |
policies | Policies | Sum of all Policies Sold. A Policy is a Unique Policy Record ( Policy ID ). |
beneficiaries | Beneficiaries | Sum of all Dependents Included in Policies + 1 for the Contact. If there are Multiple Policies this number will be multiplies by the number of policies. ( ( Included Dependents + 1 ) * Policies ). |
beneficiaries_primary | Primary Beneficiaries | Sum of all Dependents Included in Policies + 1 for the Contact where the Policy Sold is a Primary Policy. If there are Multiple Primary Policies this number will be multiplies by the number of policies. ( ( Included Dependents + 1 ) * Policies ). This is normally used to count “Bodies” for ACA. |
rewrites | Rewrites | Sum of Policies Marked as any Rewrite Type |
rewritten | Rewritten | Sum of Policies Marked as Rewrite Type: Rewritten |
renewed | Renewed | Sum of Policies Marked as as Rewrite Type: Renewed |
refused | Refused | Sum of Policies Marked as Rewrite Refused |
primaries | Primaries | Sum of Policies Marked as Primary |
ancillaries | Ancillaries | Sum of Policies Marked as Ancillary |
fronts | Fronts | Sum of Leads that have been Fronted |
sales_dialer | Sales Dialer | Sum of Calls that have been Marked with a Sale Disposition. |
fronts_converted | Fronts Converted | Sum of Leads Fronted where the Lead was Also Converted. |
fronts_sold | Fronts Sold | Sum of Policies with a Fronter Set where the Policy was also Sold. Fronters get Copied from the Lead to the Policy on Policy Conversion, or manually set. |
session_secs_active | Session Active Time | The Total time the Agent was logged in to TLDialer. |
session_secs_talk | Session Talk Time | The total time the Agent spent talking in a call on TLDialer. |
session_secs_work | Session Work Time | This is an Aggregate of ( Wait Time + Talk Time ). The Agent is technically working while waiting for the next call or on a call. |
session_secs_idle | Session Idle Time | This is an Aggregate of ( Wait Time + Dispo Time + Dead Time ). While the agent is technically active, this signifies that they are not speaking directly with anyone. |
session_secs_wrapup | Session Wrapup Time | This is an Aggregate of ( Dispo Time + Dead Time ). The Agent has finished a Call but has not Dispositioned or hung up their end of the line. |
session_secs_pause | Session Pause Time | This is the total amount of time an agent spent logged in paused, doing little to nothing. |
session_secs_wait | Session Wait Time | This is the total amount of time an agent spent ready waiting for a call. |
session_secs_dead | Session Dead Time | This is the total amount of time an agent spent with with an open channel to a dead call. |
session_secs_dispo | Session Dispo Time | This is the total amount of time an agent spent with an open lead after a call without dispositioning. |
session_secs_active_avg | Session Average Active Time | Average Daily Active Time ( Active Time / Days Active ) |
session_secs_talk_avg | Session Average Talk Time | Average Daily Talk Time ( Talk Time / Days Active ) |
session_secs_work_avg | Session Average Work Time | Average Daily Work Time ( Work Time / Days Active ) |
session_secs_idle_avg | Session Average Idle Time | Average Daily Idle Time ( Idle Time / Days Active ) |
session_secs_wrapup_avg | Session Average Wrapup Time | Average Daily Wrapup Time ( Wrapup Time / Days Active ) |
session_secs_pause_avg | Session Average Pause Time | Average Daily Pause Time ( Pause Time / Days Active ) |
session_secs_wait_avg | Session Average Wait Time | Average Daily Wait Time ( Wait Time / Days Active ) |
session_secs_dead_avg | Session Average Dead Time | Average Daily Dead Time ( Dead Time / Days Active ) |
session_secs_dispo_avg | Session Average Dispo Time | Average Daily Dispo Time ( Dispo Time / Days Active ) |
session_secs_park_avg | Session Average Park Time | Average Daily Park Time ( Park Time / Days Active ) |
kpi_adherence | KPI: Adherence | KPI: Adherence, Session Work Time divided by Session Active Days ( Work Time / Active Days ) |
kpi_billable_inbounds | KPI: Inbounds / Billables | KPI: Rate of Inbounds over Billable Inbounds ( ( Inbound Calls / Billable Calls ) * 100 ) |
sec_calls_all | All Call Seconds | Sum of All Call Seconds |
sec_calls_new | New Call Seconds | Sum of New Call Seconds |
sec_calls_new_vendor | New Vendor Call Seconds | Sum of New Vendor Call Seconds |
sec_calls_outbound | Outbound Call Seconds | Sum of Outbound Call Seconds |
sec_calls_inbound | Inbound Call Seconds | Sum of Inbound Call Seconds |
sec_calls_manual | Manual Call Seconds | Sum of Manual Call Seconds |
sec_calls_auto | Auto Call Seconds | Sum of Auto Call Seconds |
sec_calls_direct | Direct Call Seconds | Sum of Direct Call Seconds |
sec_calls_queue | Queue Call Seconds | Sum of Queue Call Seconds |
sec_calls_billable | Billable Call Seconds | Sum of Billable Call Seconds |
sec_calls_billable_new | Billable New Call Seconds | Sum of Billable New Call Seconds |
sec_calls_billable_new_vendor | Billable New Vendor Call Seconds | Sum of Billable New Vendor Call Seconds |
cost_calls_all | All Call Cost | Sum of All Call Cost |
cost_calls_new | New Call Cost | Sum of New Call Cost |
cost_calls_new_vendor | New Vendor Call Cost | Sum of New Vendor Call Cost |
cost_calls_outbound | Outbound Call Cost | Sum of Outbound Call Cost |
cost_calls_inbound | Inbound Call Cost | Sum of Inbound Call Cost |
cost_calls_manual | Manual Call Cost | Sum of Manual Call Cost |
cost_calls_auto | Auto Call Cost | Sum of Auto Call Cost |
cost_calls_direct | Direct Call Cost | Sum of Direct Call Cost |
cost_calls_queue | Queue Call Cost | Sum of Queue Call Cost |
cost_calls_billable | Billable Call Cost | Sum of Billable Call Cost |
cost_calls_billable_new | Billable New Call Cost | Sum of Billable New Call Cost |
cost_calls_billable_new_vendor | Billable New Vendor Call Cost | Sum of Billable New Vendor Call Cost |
rate_sales_by_calls_all | Sales / All Calls % | Capture Rate of Sales by All Call as a Percentage. |
rate_policies_by_calls_all | Policies / All Calls % | Capture Rate of Policies by All Call as a Percentage. |
rate_primaries_by_calls_all | Primaries / All Calls % | Capture Rate of Primaries by All Call as a Percentage. |
rate_sales_primary_by_calls_all | Sales Primary / All Calls % | Capture Rate of Sales Primary by All Call as a Percentage. |
rate_sales_ancillary_by_calls_all | Sales Ancillary / All Calls % | Capture Rate of Sales Ancillary by All Call as a Percentage. |
rate_sales_dialer_by_calls_all | Sales Dialer / All Calls % | Capture Rate of Sales Dialer by All Call as a Percentage. |
rate_beneficiaries_by_calls_all | Beneficiaries / All Calls % | Capture Rate of Beneficiaries by All Call as a Percentage. |
rate_fronts_by_calls_all | Fronts / All Calls % | Capture Rate of Fronts by All Call as a Percentage. |
rate_fronts_sold_by_calls_all | Fronts Sold / All Calls % | Capture Rate of Fronts Sold by All Call as a Percentage. |
rate_sales_by_calls_new | Sales / New Calls % | Capture Rate of Sales by New Call as a Percentage. |
rate_policies_by_calls_new | Policies / New Calls % | Capture Rate of Policies by New Call as a Percentage. |
rate_primaries_by_calls_new | Primaries / New Calls % | Capture Rate of Primaries by New Call as a Percentage. |
rate_sales_primary_by_calls_new | Sales Primary / New Calls % | Capture Rate of Sales Primary by New Call as a Percentage. |
rate_sales_ancillary_by_calls_new | Sales Ancillary / New Calls % | Capture Rate of Sales Ancillary by New Call as a Percentage. |
rate_sales_dialer_by_calls_new | Sales Dialer / New Calls % | Capture Rate of Sales Dialer by New Call as a Percentage. |
rate_beneficiaries_by_calls_new | Beneficiaries / New Calls % | Capture Rate of Beneficiaries by New Call as a Percentage. |
rate_fronts_by_calls_new | Fronts / New Calls % | Capture Rate of Fronts by New Call as a Percentage. |
rate_fronts_sold_by_calls_new | Fronts Sold / New Calls % | Capture Rate of Fronts Sold by New Call as a Percentage. |
rate_sales_by_calls_new_vendor | Sales / New Vendor Calls % | Capture Rate of Sales by New Vendor Call as a Percentage. |
rate_policies_by_calls_new_vendor | Policies / New Vendor Calls % | Capture Rate of Policies by New Vendor Call as a Percentage. |
rate_primaries_by_calls_new_vendor | Primaries / New Vendor Calls % | Capture Rate of Primaries by New Vendor Call as a Percentage. |
rate_sales_primary_by_calls_new_vendor | Sales Primary / New Vendor Calls % | Capture Rate of Sales Primary by New Vendor Call as a Percentage. |
rate_sales_ancillary_by_calls_new_vendor | Sales Ancillary / New Vendor Calls % | Capture Rate of Sales Ancillary by New Vendor Call as a Percentage. |
rate_sales_dialer_by_calls_new_vendor | Sales Dialer / New Vendor Calls % | Capture Rate of Sales Dialer by New Vendor Call as a Percentage. |
rate_beneficiaries_by_calls_new_vendor | Beneficiaries / New Vendor Calls % | Capture Rate of Beneficiaries by New Vendor Call as a Percentage. |
rate_fronts_by_calls_new_vendor | Fronts / New Vendor Calls % | Capture Rate of Fronts by New Vendor Call as a Percentage. |
rate_fronts_sold_by_calls_new_vendor | Fronts Sold / New Vendor Calls % | Capture Rate of Fronts Sold by New Vendor Call as a Percentage. |
rate_sales_by_calls_outbound | Sales / Outbound Calls % | Capture Rate of Sales by Outbound Call as a Percentage. |
rate_policies_by_calls_outbound | Policies / Outbound Calls % | Capture Rate of Policies by Outbound Call as a Percentage. |
rate_primaries_by_calls_outbound | Primaries / Outbound Calls % | Capture Rate of Primaries by Outbound Call as a Percentage. |
rate_sales_primary_by_calls_outbound | Sales Primary / Outbound Calls % | Capture Rate of Sales Primary by Outbound Call as a Percentage. |
rate_sales_ancillary_by_calls_outbound | Sales Ancillary / Outbound Calls % | Capture Rate of Sales Ancillary by Outbound Call as a Percentage. |
rate_sales_dialer_by_calls_outbound | Sales Dialer / Outbound Calls % | Capture Rate of Sales Dialer by Outbound Call as a Percentage. |
rate_beneficiaries_by_calls_outbound | Beneficiaries / Outbound Calls % | Capture Rate of Beneficiaries by Outbound Call as a Percentage. |
rate_fronts_by_calls_outbound | Fronts / Outbound Calls % | Capture Rate of Fronts by Outbound Call as a Percentage. |
rate_fronts_sold_by_calls_outbound | Fronts Sold / Outbound Calls % | Capture Rate of Fronts Sold by Outbound Call as a Percentage. |
rate_sales_by_calls_inbound | Sales / Inbound Calls % | Capture Rate of Sales by Inbound Call as a Percentage. |
rate_policies_by_calls_inbound | Policies / Inbound Calls % | Capture Rate of Policies by Inbound Call as a Percentage. |
rate_primaries_by_calls_inbound | Primaries / Inbound Calls % | Capture Rate of Primaries by Inbound Call as a Percentage. |
rate_sales_primary_by_calls_inbound | Sales Primary / Inbound Calls % | Capture Rate of Sales Primary by Inbound Call as a Percentage. |
rate_sales_ancillary_by_calls_inbound | Sales Ancillary / Inbound Calls % | Capture Rate of Sales Ancillary by Inbound Call as a Percentage. |
rate_sales_dialer_by_calls_inbound | Sales Dialer / Inbound Calls % | Capture Rate of Sales Dialer by Inbound Call as a Percentage. |
rate_beneficiaries_by_calls_inbound | Beneficiaries / Inbound Calls % | Capture Rate of Beneficiaries by Inbound Call as a Percentage. |
rate_fronts_by_calls_inbound | Fronts / Inbound Calls % | Capture Rate of Fronts by Inbound Call as a Percentage. |
rate_fronts_sold_by_calls_inbound | Fronts Sold / Inbound Calls % | Capture Rate of Fronts Sold by Inbound Call as a Percentage. |
rate_sales_by_calls_manual | Sales / Manual Calls % | Capture Rate of Sales by Manual Call as a Percentage. |
rate_policies_by_calls_manual | Policies / Manual Calls % | Capture Rate of Policies by Manual Call as a Percentage. |
rate_primaries_by_calls_manual | Primaries / Manual Calls % | Capture Rate of Primaries by Manual Call as a Percentage. |
rate_sales_primary_by_calls_manual | Sales Primary / Manual Calls % | Capture Rate of Sales Primary by Manual Call as a Percentage. |
rate_sales_ancillary_by_calls_manual | Sales Ancillary / Manual Calls % | Capture Rate of Sales Ancillary by Manual Call as a Percentage. |
rate_sales_dialer_by_calls_manual | Sales Dialer / Manual Calls % | Capture Rate of Sales Dialer by Manual Call as a Percentage. |
rate_beneficiaries_by_calls_manual | Beneficiaries / Manual Calls % | Capture Rate of Beneficiaries by Manual Call as a Percentage. |
rate_fronts_by_calls_manual | Fronts / Manual Calls % | Capture Rate of Fronts by Manual Call as a Percentage. |
rate_fronts_sold_by_calls_manual | Fronts Sold / Manual Calls % | Capture Rate of Fronts Sold by Manual Call as a Percentage. |
rate_sales_by_calls_auto | Sales / Auto Calls % | Capture Rate of Sales by Auto Call as a Percentage. |
rate_policies_by_calls_auto | Policies / Auto Calls % | Capture Rate of Policies by Auto Call as a Percentage. |
rate_primaries_by_calls_auto | Primaries / Auto Calls % | Capture Rate of Primaries by Auto Call as a Percentage. |
rate_sales_primary_by_calls_auto | Sales Primary / Auto Calls % | Capture Rate of Sales Primary by Auto Call as a Percentage. |
rate_sales_ancillary_by_calls_auto | Sales Ancillary / Auto Calls % | Capture Rate of Sales Ancillary by Auto Call as a Percentage. |
rate_sales_dialer_by_calls_auto | Sales Dialer / Auto Calls % | Capture Rate of Sales Dialer by Auto Call as a Percentage. |
rate_beneficiaries_by_calls_auto | Beneficiaries / Auto Calls % | Capture Rate of Beneficiaries by Auto Call as a Percentage. |
rate_fronts_by_calls_auto | Fronts / Auto Calls % | Capture Rate of Fronts by Auto Call as a Percentage. |
rate_fronts_sold_by_calls_auto | Fronts Sold / Auto Calls % | Capture Rate of Fronts Sold by Auto Call as a Percentage. |
rate_sales_by_calls_direct | Sales / Direct Calls % | Capture Rate of Sales by Direct Call as a Percentage. |
rate_policies_by_calls_direct | Policies / Direct Calls % | Capture Rate of Policies by Direct Call as a Percentage. |
rate_primaries_by_calls_direct | Primaries / Direct Calls % | Capture Rate of Primaries by Direct Call as a Percentage. |
rate_sales_primary_by_calls_direct | Sales Primary / Direct Calls % | Capture Rate of Sales Primary by Direct Call as a Percentage. |
rate_sales_ancillary_by_calls_direct | Sales Ancillary / Direct Calls % | Capture Rate of Sales Ancillary by Direct Call as a Percentage. |
rate_sales_dialer_by_calls_direct | Sales Dialer / Direct Calls % | Capture Rate of Sales Dialer by Direct Call as a Percentage. |
rate_beneficiaries_by_calls_direct | Beneficiaries / Direct Calls % | Capture Rate of Beneficiaries by Direct Call as a Percentage. |
rate_fronts_by_calls_direct | Fronts / Direct Calls % | Capture Rate of Fronts by Direct Call as a Percentage. |
rate_fronts_sold_by_calls_direct | Fronts Sold / Direct Calls % | Capture Rate of Fronts Sold by Direct Call as a Percentage. |
rate_sales_by_calls_queue | Sales / Queue Calls % | Capture Rate of Sales by Queue Call as a Percentage. |
rate_policies_by_calls_queue | Policies / Queue Calls % | Capture Rate of Policies by Queue Call as a Percentage. |
rate_primaries_by_calls_queue | Primaries / Queue Calls % | Capture Rate of Primaries by Queue Call as a Percentage. |
rate_sales_primary_by_calls_queue | Sales Primary / Queue Calls % | Capture Rate of Sales Primary by Queue Call as a Percentage. |
rate_sales_ancillary_by_calls_queue | Sales Ancillary / Queue Calls % | Capture Rate of Sales Ancillary by Queue Call as a Percentage. |
rate_sales_dialer_by_calls_queue | Sales Dialer / Queue Calls % | Capture Rate of Sales Dialer by Queue Call as a Percentage. |
rate_beneficiaries_by_calls_queue | Beneficiaries / Queue Calls % | Capture Rate of Beneficiaries by Queue Call as a Percentage. |
rate_fronts_by_calls_queue | Fronts / Queue Calls % | Capture Rate of Fronts by Queue Call as a Percentage. |
rate_fronts_sold_by_calls_queue | Fronts Sold / Queue Calls % | Capture Rate of Fronts Sold by Queue Call as a Percentage. |
rate_sales_by_calls_billable | Sales / Billable Calls % | Capture Rate of Sales by Billable Call as a Percentage. |
rate_policies_by_calls_billable | Policies / Billable Calls % | Capture Rate of Policies by Billable Call as a Percentage. |
rate_primaries_by_calls_billable | Primaries / Billable Calls % | Capture Rate of Primaries by Billable Call as a Percentage. |
rate_sales_primary_by_calls_billable | Sales Primary / Billable Calls % | Capture Rate of Sales Primary by Billable Call as a Percentage. |
rate_sales_ancillary_by_calls_billable | Sales Ancillary / Billable Calls % | Capture Rate of Sales Ancillary by Billable Call as a Percentage. |
rate_sales_dialer_by_calls_billable | Sales Dialer / Billable Calls % | Capture Rate of Sales Dialer by Billable Call as a Percentage. |
rate_beneficiaries_by_calls_billable | Beneficiaries / Billable Calls % | Capture Rate of Beneficiaries by Billable Call as a Percentage. |
rate_fronts_by_calls_billable | Fronts / Billable Calls % | Capture Rate of Fronts by Billable Call as a Percentage. |
rate_fronts_sold_by_calls_billable | Fronts Sold / Billable Calls % | Capture Rate of Fronts Sold by Billable Call as a Percentage. |
rate_sales_by_calls_billable_new | Sales / Billable New Calls % | Capture Rate of Sales by Billable New Call as a Percentage. |
rate_policies_by_calls_billable_new | Policies / Billable New Calls % | Capture Rate of Policies by Billable New Call as a Percentage. |
rate_primaries_by_calls_billable_new | Primaries / Billable New Calls % | Capture Rate of Primaries by Billable New Call as a Percentage. |
rate_sales_primary_by_calls_billable_new | Sales Primary / Billable New Calls % | Capture Rate of Sales Primary by Billable New Call as a Percentage. |
rate_sales_ancillary_by_calls_billable_new | Sales Ancillary / Billable New Calls % | Capture Rate of Sales Ancillary by Billable New Call as a Percentage. |
rate_sales_dialer_by_calls_billable_new | Sales Dialer / Billable New Calls % | Capture Rate of Sales Dialer by Billable New Call as a Percentage. |
rate_beneficiaries_by_calls_billable_new | Beneficiaries / Billable New Calls % | Capture Rate of Beneficiaries by Billable New Call as a Percentage. |
rate_fronts_by_calls_billable_new | Fronts / Billable New Calls % | Capture Rate of Fronts by Billable New Call as a Percentage. |
rate_fronts_sold_by_calls_billable_new | Fronts Sold / Billable New Calls % | Capture Rate of Fronts Sold by Billable New Call as a Percentage. |
rate_sales_by_calls_billable_new_vendor | Sales / Billable New Vendor Calls % | Capture Rate of Sales by Billable New Vendor Call as a Percentage. |
rate_policies_by_calls_billable_new_vendor | Policies / Billable New Vendor Calls % | Capture Rate of Policies by Billable New Vendor Call as a Percentage. |
rate_primaries_by_calls_billable_new_vendor | Primaries / Billable New Vendor Calls % | Capture Rate of Primaries by Billable New Vendor Call as a Percentage. |
rate_sales_primary_by_calls_billable_new_vendor | Sales Primary / Billable New Vendor Calls % | Capture Rate of Sales Primary by Billable New Vendor Call as a Percentage. |
rate_sales_ancillary_by_calls_billable_new_vendor | Sales Ancillary / Billable New Vendor Calls % | Capture Rate of Sales Ancillary by Billable New Vendor Call as a Percentage. |
rate_sales_dialer_by_calls_billable_new_vendor | Sales Dialer / Billable New Vendor Calls % | Capture Rate of Sales Dialer by Billable New Vendor Call as a Percentage. |
rate_beneficiaries_by_calls_billable_new_vendor | Beneficiaries / Billable New Vendor Calls % | Capture Rate of Beneficiaries by Billable New Vendor Call as a Percentage. |
rate_fronts_by_calls_billable_new_vendor | Fronts / Billable New Vendor Calls % | Capture Rate of Fronts by Billable New Vendor Call as a Percentage. |
rate_fronts_sold_by_calls_billable_new_vendor | Fronts Sold / Billable New Vendor Calls % | Capture Rate of Fronts Sold by Billable New Vendor Call as a Percentage. |
cpa_cost_calls_all_by_sales | All Call Costs / Sales CPA | Cost per Acquisition of Sales for All Calls |
cpa_cost_calls_all_by_policies | All Call Costs / Policies CPA | Cost per Acquisition of Policies for All Calls |
cpa_cost_calls_all_by_primaries | All Call Costs / Primaries CPA | Cost per Acquisition of Primaries for All Calls |
cpa_cost_calls_all_by_sales_primary | All Call Costs / Sales Primary CPA | Cost per Acquisition of Sales Primary for All Calls |
cpa_cost_calls_all_by_sales_ancillary | All Call Costs / Sales Ancillary CPA | Cost per Acquisition of Sales Ancillary for All Calls |
cpa_cost_calls_all_by_sales_dialer | All Call Costs / Sales Dialer CPA | Cost per Acquisition of Sales Dialer for All Calls |
cpa_cost_calls_all_by_beneficiaries | All Call Costs / Beneficiaries CPA | Cost per Acquisition of Beneficiaries for All Calls |
cpa_cost_calls_all_by_fronts | All Call Costs / Fronts CPA | Cost per Acquisition of Fronts for All Calls |
cpa_cost_calls_all_by_fronts_sold | All Call Costs / Fronts Sold CPA | Cost per Acquisition of Fronts Sold for All Calls |
cpa_cost_calls_new_by_sales | New Call Costs / Sales CPA | Cost per Acquisition of Sales for New Calls |
cpa_cost_calls_new_by_policies | New Call Costs / Policies CPA | Cost per Acquisition of Policies for New Calls |
cpa_cost_calls_new_by_primaries | New Call Costs / Primaries CPA | Cost per Acquisition of Primaries for New Calls |
cpa_cost_calls_new_by_sales_primary | New Call Costs / Sales Primary CPA | Cost per Acquisition of Sales Primary for New Calls |
cpa_cost_calls_new_by_sales_ancillary | New Call Costs / Sales Ancillary CPA | Cost per Acquisition of Sales Ancillary for New Calls |
cpa_cost_calls_new_by_sales_dialer | New Call Costs / Sales Dialer CPA | Cost per Acquisition of Sales Dialer for New Calls |
cpa_cost_calls_new_by_beneficiaries | New Call Costs / Beneficiaries CPA | Cost per Acquisition of Beneficiaries for New Calls |
cpa_cost_calls_new_by_fronts | New Call Costs / Fronts CPA | Cost per Acquisition of Fronts for New Calls |
cpa_cost_calls_new_by_fronts_sold | New Call Costs / Fronts Sold CPA | Cost per Acquisition of Fronts Sold for New Calls |
cpa_cost_calls_new_vendor_by_sales | New Vendor Call Costs / Sales CPA | Cost per Acquisition of Sales for New Vendor Calls |
cpa_cost_calls_new_vendor_by_policies | New Vendor Call Costs / Policies CPA | Cost per Acquisition of Policies for New Vendor Calls |
cpa_cost_calls_new_vendor_by_primaries | New Vendor Call Costs / Primaries CPA | Cost per Acquisition of Primaries for New Vendor Calls |
cpa_cost_calls_new_vendor_by_sales_primary | New Vendor Call Costs / Sales Primary CPA | Cost per Acquisition of Sales Primary for New Vendor Calls |
cpa_cost_calls_new_vendor_by_sales_ancillary | New Vendor Call Costs / Sales Ancillary CPA | Cost per Acquisition of Sales Ancillary for New Vendor Calls |
cpa_cost_calls_new_vendor_by_sales_dialer | New Vendor Call Costs / Sales Dialer CPA | Cost per Acquisition of Sales Dialer for New Vendor Calls |
cpa_cost_calls_new_vendor_by_beneficiaries | New Vendor Call Costs / Beneficiaries CPA | Cost per Acquisition of Beneficiaries for New Vendor Calls |
cpa_cost_calls_new_vendor_by_fronts | New Vendor Call Costs / Fronts CPA | Cost per Acquisition of Fronts for New Vendor Calls |
cpa_cost_calls_new_vendor_by_fronts_sold | New Vendor Call Costs / Fronts Sold CPA | Cost per Acquisition of Fronts Sold for New Vendor Calls |
cpa_cost_calls_outbound_by_sales | Outbound Call Costs / Sales CPA | Cost per Acquisition of Sales for Outbound Calls |
cpa_cost_calls_outbound_by_policies | Outbound Call Costs / Policies CPA | Cost per Acquisition of Policies for Outbound Calls |
cpa_cost_calls_outbound_by_primaries | Outbound Call Costs / Primaries CPA | Cost per Acquisition of Primaries for Outbound Calls |
cpa_cost_calls_outbound_by_sales_primary | Outbound Call Costs / Sales Primary CPA | Cost per Acquisition of Sales Primary for Outbound Calls |
cpa_cost_calls_outbound_by_sales_ancillary | Outbound Call Costs / Sales Ancillary CPA | Cost per Acquisition of Sales Ancillary for Outbound Calls |
cpa_cost_calls_outbound_by_sales_dialer | Outbound Call Costs / Sales Dialer CPA | Cost per Acquisition of Sales Dialer for Outbound Calls |
cpa_cost_calls_outbound_by_beneficiaries | Outbound Call Costs / Beneficiaries CPA | Cost per Acquisition of Beneficiaries for Outbound Calls |
cpa_cost_calls_outbound_by_fronts | Outbound Call Costs / Fronts CPA | Cost per Acquisition of Fronts for Outbound Calls |
cpa_cost_calls_outbound_by_fronts_sold | Outbound Call Costs / Fronts Sold CPA | Cost per Acquisition of Fronts Sold for Outbound Calls |
cpa_cost_calls_inbound_by_sales | Inbound Call Costs / Sales CPA | Cost per Acquisition of Sales for Inbound Calls |
cpa_cost_calls_inbound_by_policies | Inbound Call Costs / Policies CPA | Cost per Acquisition of Policies for Inbound Calls |
cpa_cost_calls_inbound_by_primaries | Inbound Call Costs / Primaries CPA | Cost per Acquisition of Primaries for Inbound Calls |
cpa_cost_calls_inbound_by_sales_primary | Inbound Call Costs / Sales Primary CPA | Cost per Acquisition of Sales Primary for Inbound Calls |
cpa_cost_calls_inbound_by_sales_ancillary | Inbound Call Costs / Sales Ancillary CPA | Cost per Acquisition of Sales Ancillary for Inbound Calls |
cpa_cost_calls_inbound_by_sales_dialer | Inbound Call Costs / Sales Dialer CPA | Cost per Acquisition of Sales Dialer for Inbound Calls |
cpa_cost_calls_inbound_by_beneficiaries | Inbound Call Costs / Beneficiaries CPA | Cost per Acquisition of Beneficiaries for Inbound Calls |
cpa_cost_calls_inbound_by_fronts | Inbound Call Costs / Fronts CPA | Cost per Acquisition of Fronts for Inbound Calls |
cpa_cost_calls_inbound_by_fronts_sold | Inbound Call Costs / Fronts Sold CPA | Cost per Acquisition of Fronts Sold for Inbound Calls |
cpa_cost_calls_manual_by_sales | Manual Call Costs / Sales CPA | Cost per Acquisition of Sales for Manual Calls |
cpa_cost_calls_manual_by_policies | Manual Call Costs / Policies CPA | Cost per Acquisition of Policies for Manual Calls |
cpa_cost_calls_manual_by_primaries | Manual Call Costs / Primaries CPA | Cost per Acquisition of Primaries for Manual Calls |
cpa_cost_calls_manual_by_sales_primary | Manual Call Costs / Sales Primary CPA | Cost per Acquisition of Sales Primary for Manual Calls |
cpa_cost_calls_manual_by_sales_ancillary | Manual Call Costs / Sales Ancillary CPA | Cost per Acquisition of Sales Ancillary for Manual Calls |
cpa_cost_calls_manual_by_sales_dialer | Manual Call Costs / Sales Dialer CPA | Cost per Acquisition of Sales Dialer for Manual Calls |
cpa_cost_calls_manual_by_beneficiaries | Manual Call Costs / Beneficiaries CPA | Cost per Acquisition of Beneficiaries for Manual Calls |
cpa_cost_calls_manual_by_fronts | Manual Call Costs / Fronts CPA | Cost per Acquisition of Fronts for Manual Calls |
cpa_cost_calls_manual_by_fronts_sold | Manual Call Costs / Fronts Sold CPA | Cost per Acquisition of Fronts Sold for Manual Calls |
cpa_cost_calls_auto_by_sales | Auto Call Costs / Sales CPA | Cost per Acquisition of Sales for Auto Calls |
cpa_cost_calls_auto_by_policies | Auto Call Costs / Policies CPA | Cost per Acquisition of Policies for Auto Calls |
cpa_cost_calls_auto_by_primaries | Auto Call Costs / Primaries CPA | Cost per Acquisition of Primaries for Auto Calls |
cpa_cost_calls_auto_by_sales_primary | Auto Call Costs / Sales Primary CPA | Cost per Acquisition of Sales Primary for Auto Calls |
cpa_cost_calls_auto_by_sales_ancillary | Auto Call Costs / Sales Ancillary CPA | Cost per Acquisition of Sales Ancillary for Auto Calls |
cpa_cost_calls_auto_by_sales_dialer | Auto Call Costs / Sales Dialer CPA | Cost per Acquisition of Sales Dialer for Auto Calls |
cpa_cost_calls_auto_by_beneficiaries | Auto Call Costs / Beneficiaries CPA | Cost per Acquisition of Beneficiaries for Auto Calls |
cpa_cost_calls_auto_by_fronts | Auto Call Costs / Fronts CPA | Cost per Acquisition of Fronts for Auto Calls |
cpa_cost_calls_auto_by_fronts_sold | Auto Call Costs / Fronts Sold CPA | Cost per Acquisition of Fronts Sold for Auto Calls |
cpa_cost_calls_direct_by_sales | Direct Call Costs / Sales CPA | Cost per Acquisition of Sales for Direct Calls |
cpa_cost_calls_direct_by_policies | Direct Call Costs / Policies CPA | Cost per Acquisition of Policies for Direct Calls |
cpa_cost_calls_direct_by_primaries | Direct Call Costs / Primaries CPA | Cost per Acquisition of Primaries for Direct Calls |
cpa_cost_calls_direct_by_sales_primary | Direct Call Costs / Sales Primary CPA | Cost per Acquisition of Sales Primary for Direct Calls |
cpa_cost_calls_direct_by_sales_ancillary | Direct Call Costs / Sales Ancillary CPA | Cost per Acquisition of Sales Ancillary for Direct Calls |
cpa_cost_calls_direct_by_sales_dialer | Direct Call Costs / Sales Dialer CPA | Cost per Acquisition of Sales Dialer for Direct Calls |
cpa_cost_calls_direct_by_beneficiaries | Direct Call Costs / Beneficiaries CPA | Cost per Acquisition of Beneficiaries for Direct Calls |
cpa_cost_calls_direct_by_fronts | Direct Call Costs / Fronts CPA | Cost per Acquisition of Fronts for Direct Calls |
cpa_cost_calls_direct_by_fronts_sold | Direct Call Costs / Fronts Sold CPA | Cost per Acquisition of Fronts Sold for Direct Calls |
cpa_cost_calls_queue_by_sales | Queue Call Costs / Sales CPA | Cost per Acquisition of Sales for Queue Calls |
cpa_cost_calls_queue_by_policies | Queue Call Costs / Policies CPA | Cost per Acquisition of Policies for Queue Calls |
cpa_cost_calls_queue_by_primaries | Queue Call Costs / Primaries CPA | Cost per Acquisition of Primaries for Queue Calls |
cpa_cost_calls_queue_by_sales_primary | Queue Call Costs / Sales Primary CPA | Cost per Acquisition of Sales Primary for Queue Calls |
cpa_cost_calls_queue_by_sales_ancillary | Queue Call Costs / Sales Ancillary CPA | Cost per Acquisition of Sales Ancillary for Queue Calls |
cpa_cost_calls_queue_by_sales_dialer | Queue Call Costs / Sales Dialer CPA | Cost per Acquisition of Sales Dialer for Queue Calls |
cpa_cost_calls_queue_by_beneficiaries | Queue Call Costs / Beneficiaries CPA | Cost per Acquisition of Beneficiaries for Queue Calls |
cpa_cost_calls_queue_by_fronts | Queue Call Costs / Fronts CPA | Cost per Acquisition of Fronts for Queue Calls |
cpa_cost_calls_queue_by_fronts_sold | Queue Call Costs / Fronts Sold CPA | Cost per Acquisition of Fronts Sold for Queue Calls |
cpa_cost_calls_billable_by_sales | Billable Call Costs / Sales CPA | Cost per Acquisition of Sales for Billable Calls |
cpa_cost_calls_billable_by_policies | Billable Call Costs / Policies CPA | Cost per Acquisition of Policies for Billable Calls |
cpa_cost_calls_billable_by_primaries | Billable Call Costs / Primaries CPA | Cost per Acquisition of Primaries for Billable Calls |
cpa_cost_calls_billable_by_sales_primary | Billable Call Costs / Sales Primary CPA | Cost per Acquisition of Sales Primary for Billable Calls |
cpa_cost_calls_billable_by_sales_ancillary | Billable Call Costs / Sales Ancillary CPA | Cost per Acquisition of Sales Ancillary for Billable Calls |
cpa_cost_calls_billable_by_sales_dialer | Billable Call Costs / Sales Dialer CPA | Cost per Acquisition of Sales Dialer for Billable Calls |
cpa_cost_calls_billable_by_beneficiaries | Billable Call Costs / Beneficiaries CPA | Cost per Acquisition of Beneficiaries for Billable Calls |
cpa_cost_calls_billable_by_fronts | Billable Call Costs / Fronts CPA | Cost per Acquisition of Fronts for Billable Calls |
cpa_cost_calls_billable_by_fronts_sold | Billable Call Costs / Fronts Sold CPA | Cost per Acquisition of Fronts Sold for Billable Calls |
cpa_cost_calls_billable_new_by_sales | Billable New Call Costs / Sales CPA | Cost per Acquisition of Sales for Billable New Calls |
cpa_cost_calls_billable_new_by_policies | Billable New Call Costs / Policies CPA | Cost per Acquisition of Policies for Billable New Calls |
cpa_cost_calls_billable_new_by_primaries | Billable New Call Costs / Primaries CPA | Cost per Acquisition of Primaries for Billable New Calls |
cpa_cost_calls_billable_new_by_sales_primary | Billable New Call Costs / Sales Primary CPA | Cost per Acquisition of Sales Primary for Billable New Calls |
cpa_cost_calls_billable_new_by_sales_ancillary | Billable New Call Costs / Sales Ancillary CPA | Cost per Acquisition of Sales Ancillary for Billable New Calls |
cpa_cost_calls_billable_new_by_sales_dialer | Billable New Call Costs / Sales Dialer CPA | Cost per Acquisition of Sales Dialer for Billable New Calls |
cpa_cost_calls_billable_new_by_beneficiaries | Billable New Call Costs / Beneficiaries CPA | Cost per Acquisition of Beneficiaries for Billable New Calls |
cpa_cost_calls_billable_new_by_fronts | Billable New Call Costs / Fronts CPA | Cost per Acquisition of Fronts for Billable New Calls |
cpa_cost_calls_billable_new_by_fronts_sold | Billable New Call Costs / Fronts Sold CPA | Cost per Acquisition of Fronts Sold for Billable New Calls |
cpa_cost_calls_billable_new_vendor_by_sales | Billable New Vendor Call Costs / Sales CPA | Cost per Acquisition of Sales for Billable New Vendor Calls |
cpa_cost_calls_billable_new_vendor_by_policies | Billable New Vendor Call Costs / Policies CPA | Cost per Acquisition of Policies for Billable New Vendor Calls |
cpa_cost_calls_billable_new_vendor_by_primaries | Billable New Vendor Call Costs / Primaries CPA | Cost per Acquisition of Primaries for Billable New Vendor Calls |
cpa_cost_calls_billable_new_vendor_by_sales_primary | Billable New Vendor Call Costs / Sales Primary CPA | Cost per Acquisition of Sales Primary for Billable New Vendor Calls |
cpa_cost_calls_billable_new_vendor_by_sales_ancillary | Billable New Vendor Call Costs / Sales Ancillary CPA | Cost per Acquisition of Sales Ancillary for Billable New Vendor Calls |
cpa_cost_calls_billable_new_vendor_by_sales_dialer | Billable New Vendor Call Costs / Sales Dialer CPA | Cost per Acquisition of Sales Dialer for Billable New Vendor Calls |
cpa_cost_calls_billable_new_vendor_by_beneficiaries | Billable New Vendor Call Costs / Beneficiaries CPA | Cost per Acquisition of Beneficiaries for Billable New Vendor Calls |
cpa_cost_calls_billable_new_vendor_by_fronts | Billable New Vendor Call Costs / Fronts CPA | Cost per Acquisition of Fronts for Billable New Vendor Calls |
cpa_cost_calls_billable_new_vendor_by_fronts_sold | Billable New Vendor Call Costs / Fronts Sold CPA | Cost per Acquisition of Fronts Sold for Billable New Vendor Calls |