Call Detail Records (CDR) report now shows its intended data: a log of calls. Talk Time report added and shows what CDR once did, with more reliable results. Recordings section should now allow retrieval of recordings prior to January 2015 when we underwent a phone system change. Scripts and Rebuttals now populate lead data dynamically […]
As of today, we now offer the following new features for our phone system: Auto-recording (on agent pick-up) of calls to queues (hunt/ring groups). Caller ID passthrough for our relatively new Attended Transfer functionality, this is particularly helpful for warm transfers from your office to a buyer. Submit a support ticket or give us a […]
The envelope button on Zoiper now accesses your office’s voicemail menu. Please request your password if emails are insufficient, we can change the password from the default and even recommend it. Thank you.
All TLD members are now using the same config style and as a result we can more easily troubleshoot and solve problems that may arise. Frequently Asked Questions / Situations What is a queue? A queue is a line (or queue, if you will) of callers that will ring all members until the call has […]