Gregory Conroy

Patch 4.80

Call Detail Records (CDR) report now shows its intended data: a log of calls. Talk Time report added and shows what CDR once did, with more reliable results. Recordings section should now allow retrieval of recordings prior to January 2015 when we underwent a phone system change. Scripts and Rebuttals now populate lead data dynamically […]

Auto-Recording & Caller ID Passthrough

As of today, we now offer the following new features for our phone system: Auto-recording (on agent pick-up) of calls to queues (hunt/ring groups). Caller ID passthrough for our relatively new Attended Transfer functionality, this is particularly helpful for warm transfers from your office to a buyer. Submit a support ticket or give us a […]