TCPA

TCPA Litigation Surged 60% in 2025

If your business contacts consumers by phone or text, 2025 delivered a clear and costly warning: TCPA litigation didn’t just tick upward — it exploded. For companies operating in the insurance, healthcare, financial services, and telemarketing space, understanding this shift isn’t optional. It’s the difference between a compliant operation and a lawsuit waiting to happen. […]

SIP 603 Blocked Calls: What Insurance Agencies Must Know

SIP 603 Blocked Calls: What Health Insurance Call Centers Need to Know About the FCC’s New 603+ Standard Published: March 2026 Your agents are dialing. The calls aren’t connecting. And nobody knows why. Sound familiar? If your team is running outbound call campaigns, there’s a good chance SIP 603 blocked calls are quietly eating into […]

February 2026 Restricted Call Dates for Insurance Agencies

February 2026 Restricted Call Dates For insurance agencies and brokers, outbound calling remains a critical channel for lead follow-up, policy reviews, renewals, and cross-sell opportunities. It’s important to remember that not all days are equal when it comes to compliance. February 2026 Restricted Calling Dates (U.S. Only) February 16, 2026 – President’s Day Alabama Louisiana* […]

January 2026 Restricted Call Dates for Insurance Agencies

January 2026 Restricted Call Dates: What Insurance Agencies and Brokers Need to Know For insurance agencies and brokers, outbound calling remains a critical channel for lead follow-up, policy reviews, renewals, and cross-sell opportunities. But as 2026 begins, it’s important to remember that not all days are equal when it comes to compliance. Several U.S. states […]

The Real Cost of Disorganization in an Insurance Agency

The Real Cost of Disorganization in an Insurance Agency 1. Introduction: Disorganization Isn’t Just an Inconvenience, It’s a Cost Center Across the insurance industry, many agencies operate with more complexity than clarity. Lead lists live in spreadsheets. Notes sit in emails. Calls are stored in separate systems. And every missing data point creates uncertainty. Disorganization […]

December 2025 Restricted Call Dates

  Stay Compliant with December 2025 Calling Restrictions Maintaining TCPA and DNC compliance is essential for protecting your business and preserving customer trust. Certain holidays restrict or limit outbound calling activity at the state level.Below is a list of restricted call dates for December 2025 to help you plan compliant outreach. December 2025 Restricted Call […]

FCC TCPA STOP Rule Update 2025

FCC TCPA STOP Rule Update 2025: What Businesses Need to Know We’ve all gotten those unwanted marketing texts — and the one word we use to make them stop is “STOP.” Under the Telephone Consumer Protection Act (TCPA), that simple command has been a core consumer right for years. Now, the Federal Communications Commission (FCC) […]

November 2025 Restricted Call Dates

Stay Compliant with November 2025 Calling Restrictions Maintaining TCPA and DNC compliance is essential for protecting your business and preserving customer trust. Certain holidays restrict or limit outbound calling activity at the state level.Below is a list of restricted call dates for November 2025 to help you plan compliant outreach. November 2025 Restricted Call Dates […]

Outbound Dialing Strategy: Reputation, Ratios & Results

Call center workforce management

Outbound Dialing in 2025: Why Reputation, Ratios, and Resources Matter Outbound dialing without the right infrastructure is no longer just inefficient—it’s a near guarantee that your contact rates will collapse before campaigns even begin. With rising telecom costs, stricter carrier oversight, and the importance of number reputation, businesses can’t afford to treat dialing as “business […]

October 2025 Restricted Call Dates

October 2025 Restricted Call Dates Staying compliant with calling regulations is key to protecting your business and maintaining customer trust. Below are the restricted call dates for October 2025 that may affect your outreach. October Restricted Call Dates October 13, 2025 – Columbus Day Alabama (also Fraternal Day and American Indian Heritage Day) Nebraska* Pennsylvania […]