A Policy Meant for Security Creates New Challenges The new CMS 30-minute timeout policy requires users of the CMS Enterprise Portal to log back in after half an hour of inactivity, a measure designed to protect consumer data but one that is proving disruptive for agents and brokers. Because enrollment consultations often last longer than […]
Republicans Push to Extend ACA Subsidies Before 2026 Midterms With enhanced Affordable Care Act (ACA) premium subsidies set to expire at the end of 2025, a group of House Republicans has introduced legislation to extend the benefits through 2026. The move aims to prevent a sharp rise in health insurance costs and potential coverage losses […]
ACA at a Crossroads: CMS Cracks Down on Enrollment, Brokers Brace for Impact If you’ve been feeling like the world of ACA coverage is shifting rapidly—and with high stakes—you’re not alone. CMS is zeroing in on improper and duplicate enrollments, and the ripple effects are poised to land squarely in your lap, whether you’re a […]
September 2025 Restricted Calling Dates – Compliance Alert If your team handles outbound calls or text marketing, staying compliant with holiday calling restrictions is essential. DNC has just released the 2025 September Restricted Do Not Call Dates, and understanding them now can prevent major compliance headaches later. Key U.S. Restricted Date September 1, 2025 – […]
Why Understanding the Difference is Key for Your Call Center In the fast-paced world of insurance call centers, efficiency is key – but so is playing by the rules. Two crucial tools often confused are the Block List and the Internal Do Not Call (DNC) List. Understanding their differences and managing them effectively isn’t just […]
A New Crossroads for TCPA: Text Messages, DNC Rules, and the McLaughlin Impact — and How TLD Helps You Stay Compliant The TCPA compliance landscape has entered uncharted territory. The recent McLaughlin Chiropractic Associates v. McKesson Corp. decision has upended decades of precedent by ruling that district courts no longer need to defer to FCC […]
Phishing Is Still the Easiest Way In—Even at Google. Here’s How to Protect Your Business In 2025, cyberattacks are rarely about brute force. They’re about trust—and that trust is being exploited through tactics like voice phishing. A recent Salesforce breach campaign exposed just how vulnerable even the most secure organizations are. Companies like Google, […]
Minnesota’s New Consumer Data Privacy Act: What It Means for Insurance Agencies and Brokers On July 31, 2025, the Minnesota Consumer Data Privacy Act (MCDPA) officially went into effect, introducing one of the most comprehensive consumer data protection frameworks in the country. For insurance agencies and brokers who operate in Minnesota or engage with Minnesota […]
TLDCRM Cybersecurity and Compliance: Secure Your Data with Role-Based Access In today’s data-driven world, TLDCRM cybersecurity and compliance aren’t just optional—they’re essential. Businesses must protect client information while meeting strict standards like SOC 2, HIPAA, and CMS. At TLDCRM, we help you stay ahead of evolving threats with built-in security tools that support your compliance […]
Understanding FCC’s “Reasonable Means” Rule for SMS Opt-Outs: Are You Prepared? Maintaining TCPA SMS opt-out compliance is becoming more complex due to the FCC’s updated interpretation of what constitutes a “reasonable means” to stop unwanted text communications. As businesses rely more on SMS for outreach, understanding and honoring these opt-out requests is critical—not just for […]
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