Careers

|

Welcome to Esotech, the team behind TLDCRM (Total Lead Domination)—a leading cloud-based CRM and VoIP dialer platform built for health, life, and ancillary insurance agencies and brokers.

We’re always looking for talented, driven, and customer-focused individuals to join our fully remote team. Whether you’re passionate about customer support, development, or product innovation, you’ll be part of a company that’s making a real impact in the insurance technology space.

Ready to grow with us?
Explore our current job openings below and send your resume to [email protected] to apply.

Open Positions

Tier 1 Customer Support Specialist (Remote – CRM for Insurance Agencies)

Location: Remote (U.S.-based)
Job Type: Full-Time
Department: Customer Success / Technical Support
Industry: SaaS | Insurance CRM & Dialer

About Us:
We’re a fast-growing SaaS company that provides an all-in-one CRM and VoIP dialer platform designed specifically for health and life insurance agencies and brokers. Our software helps clients streamline their lead management, ensure compliance, and close more deals. We pride ourselves on top-tier customer support—and that starts with you.

Job Overview:

As a Tier 1 Customer Support Specialist, you’ll be the first point of contact for our users. Your job is to provide fast, friendly, and effective help to insurance professionals using our platform. You’ll answer general questions, resolve basic technical issues, and ensure a positive user experience—while escalating more complex issues to Tier 2 support when needed.

Key Responsibilities:

  • Respond to user inquiries via phone, email, and Slack

  • Provide solutions for basic issues like password resets, audio problems, and account access

  • Gather information to troubleshoot hardware, software, or VoIP-related issues

  • Determine when a screen share session (e.g., via Zoho Assist) is needed

  • Escalate complex cases to Tier 2 or Operations with clear documentation

  • Deliver a positive, customer-first experience with every interaction

  • Accurately log issues in our ticketing system (Jira)

Must-Have Skills:

  • Excellent communication and interpersonal skills

  • Strong problem-solving abilities and a friendly, patient attitude

  • Solid understanding of:

    • Windows OS & Microsoft networking

    • Google Workspace (G Suite)

    • Slack, Discord, and Zoho Assist

    • Basic computer hardware and workstation support

Nice-to-Haves:

  • Experience supporting SaaS products

  • Familiarity with insurance industry workflows

  • Remote support or call center background

Why Join Us?

  • 100% Remote team

  • Flexible work culture

  • Opportunity to grow into Tier 2/Ops roles or product specialization

  • Be part of a company making real impact in the insurance tech space

Ready to help insurance pros succeed while growing your career in tech support?
Apply now and join a team that values service, innovation, and growth.

Send your Resume to [email protected] today!