An insurance agency’s communication workflow is only as strong as the systems that support it. When agents bounce between tools just to make calls, log activity, or update client information, efficiency drops and errors rise. This is where an integrated dialer, like TLDialer within the TLD CRM ecosystem, stands apart. Built directly into the CRM […]
Why Understanding the Difference is Key for Your Call Center In the fast-paced world of insurance call centers, efficiency is key – but so is playing by the rules. Two crucial tools often confused are the Block List and the Internal Do Not Call (DNC) List. Understanding their differences and managing them effectively isn’t just […]
CMS Medicare Fraud Alert 2025: What You Need to Know In the latest CMS Medicare Fraud Alert 2025, the Centers for Medicare & Medicaid Services (CMS) announced that over 103,000 Medicare beneficiaries may have been impacted by a widespread Medicare data breach. As a result, unauthorized Medicare.gov accounts were created using stolen personal information from […]