call center reporting

Why Every Insurance Agency Should Track Productivity Metrics

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Why Productivity Metrics Are Becoming Essential for Insurance Agencies Running an insurance agency without clear productivity metrics is like managing blind spots. Activity is happening, leads are coming in, and agents are working, but without reliable data, it is difficult to understand what is actually driving results. Productivity tracking is no longer just for large […]

TCPA SMS Opt-Out Compliance: What You Must Know

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Understanding FCC’s “Reasonable Means” Rule for SMS Opt-Outs: Are You Prepared? Maintaining TCPA SMS opt-out compliance is becoming more complex due to the FCC’s updated interpretation of what constitutes a “reasonable means” to stop unwanted text communications. As businesses rely more on SMS for outreach, understanding and honoring these opt-out requests is critical—not just for […]